Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Field Service Technician

We are seeking an experienced, self-motivated Field Service Technician to join our service team. This role travels to customer sites to troubleshoot, maintain, and repair mechanical, electrical, and diesel equipment, both company-owned and customer-owned, safely and efficiently. You’ll work directly with customers and may support multiple systems, locations, and accounts. The ideal candidate has a strong technical background, sharp troubleshooting skills, and the ability to work independently with minimal supervision.

Key Responsibilities

- Plan and carry out field service work at customer sites safely and efficiently.
- Proactively troubleshoot systems and diagnose mechanical, electrical, and diesel equipment issues.
- Perform preventive maintenance on company and customer equipment.
- Maintain parts inventory for service work.
- Spot and correct safety issues before they become problems.
- Communicate clearly with customers about equipment condition, findings, and recommended next steps.
- Support work across multiple systems, locations, and customers as needed.
- Take care of company vehicles, tools, equipment, and property.
- Follow all company and customer safety procedures, and help build a strong safety culture.
- Seek out opportunities to learn and stay current on industry best practices.

Qualifications

- High school diploma or equivalent.
- 2 years of relevant work experience
- Electrical, mechanical, diesel, or fusion experience, depending on business unit.
- Strong critical thinking and troubleshooting skills.
- Ability to break down technical information and explain it clearly to customers.
- Customer service experience required.
- Comfortable using Microsoft Office and smart devices.
- Ability to work independently without direct supervision while contributing to team goals.
- Results-driven, with high standards for safety and performance.

Requirements

- Clean driving record and Motor Vehicle Record (MVR).
- Willingness to travel 20–80% of the time, depending on division and location, including overnight stays away from home.

Compensation & Benefits

The estimated pay range for this position is $25 to $32 per hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation