Customer Service Representative

As a Customer Service Representative, you will be a wealth of information. In listening to guests’ needs, you will be able to provide them with timely and applicable information regarding products, services, and events. You'll help guests complete their purchases, connecting them with great options such as gift cards, recreation programs, facility memberships, passes, and unique community events.

This posting is for multiple hourly year-round positions at Emerald Hills Leisure Centre as well as multiple seasonal positions at Strathcona Wilderness Centre ending April 2027.

These positions range from 4 – 15 hours per week. Shift hours range from 5:00AM to 9:15PM.

Key Responsibilities:

- Interact with guests in person, by telephone, and electronically to provide knowledgeable, timely, and current information in response to inquiries, concerns, and requests about products, services, and events
- Identify guest needs and present available service options and recommendations throughout all Strathcona County Recreation, Parks and Culture opportunities
- Build relationships with guests and proactively address guest concerns through friendly and courteous interactions
- Support and assist the Supervisor and Facility Supervisor by completing administrative and support tasks which ensure the smooth and efficient operation of the facility
- Selling, redeeming, and processing gift cards, promotional cards, facility passes, and memberships
- Respond to unpredictable or volatile situations including first aid, building emergencies, or a lost child
- Follow facility-specific processes for cash handling, deposits, facility bookings, membership sales, program registrations, point of sale, ticketing, and specialized products and services
- Maintain a professional, welcoming presence by arriving on time, prepared for each shift, and ready to provide excellent guest service
- When working at the Strathcona Wilderness Centre, you will also:
- Become familiar with the trail system and help guests navigate the site and choose appropriate trails for cross-country skiing, snowshoeing, and walking/hiking
- Help guests get ready for their outdoor experience by selecting and fitting cross-country ski rental equipment
- Welcome overnight guests, provide site and facility orientations upon arrival, and assist with check-in and check-out procedures

Qualifications and Skills:

- Positive and professional attitude with strong communication skills in order to facilitate positive interactions with diverse groups of individuals including co-workers, supervisors, and guests
- Exceptional ability to work in a team fostered environment
- Strong computer skills including Microsoft Office and e-mail
- Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives
- Self-directed and motivated
- Completion of High School Diploma with previous experience in a high-paced, guest service-oriented position
- Proficient computer skills, knowledge of registration software and/or ticketing software such as Intelligenz is an asset
- Familiarity with services and products offered in Strathcona County is an asset
- Minimum 1-year experience in a Customer Service or Guest Service-Oriented position

Conditions of Employment:

- Submission of Satisfactory Criminal Record Check
- Current Standard First Aid/CPR certification is required prior to the completion of training

Who We Are:
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County:

- Competitive salary
- Health and wellness spending account
- Employee and family assistance program
- Commitment to employee development, through internal and external training and development opportunities
- Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.