Signature Services Officer

SHIFT:
Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
This role is a "Face of the Foundation" to patient families and will foster greater understanding among CHOP patients and caregivers about the role of philanthropy in sustaining the Hospital. This position will facilitate long-term relationships between patient families and The Children's Hospital by serving as a conduit. This role will demonstrate strong interpersonal skills and develop institutional credibility to create a meaningful hospital experience for patient families.

This position will work directly with Foundation colleagues to manage a portfolio of grateful patient families and develop strategies for moves management. This role will play a pivotal role in identifying and qualifying prospective grateful families and provide introduction to Foundation staff members while ensuring complete confidentiality.

This position reports to the Director of Signature Services and does not have direct fundraising expectations.

What you will do

- Build a grateful patient pipeline and partner with Development team for prospect strategy and implementation
- Review daily in-patient prospect lists with Director of Signature Services
- Provide gift officers with leads and assessments of prospects
- Visit highly-rated prospects
- When appropriate, introduce development officer
- Work with physicians and nurses to identify grateful patient families and generate referrals
- Maintain grateful family referrals and utilize the database to enter actions in a timely fashion and generate activity reports
- Meet HIPAA-compliant standards
- Provide services to patient families
- Assist with logistics of hospital stays and outpatient visits, provide general orientation to patient families regarding hospital resources
- Resolve patients' paperwork issues, act as personal healthcare resource advocate
- Communicate with staff daily to assist with any special needs they may know of from patients on their units and/or to let them know of any concerns the patient may have that they are unable to resolve
- Facilitate contacts and arrange appointments at other healthcare institutions as required
- Drive Signature Services program growth
- Help to establish processes to improve communication across multiple departments that impact Signature Services
- Make recommendations to the Director of Signature Services to enhance service quality, and monitor results
- Maintain relationships with external partners to drive referrals to the Signature Services program

Education Qualifications

- Bachelor's Degree - Required

Experience Qualifications

- At least three (3) years of business development, sales or fundraising related experience - Required or
- At least three (3) years of experience working with patient, families, clinicians, staff and/or administration - Required
- At least three (3) years of healthcare or medical related environment experience - Preferred

Skills and Abilities

- Intermediate proficiency with office software (Microsoft Office)
- Basic proficiency with customer relationship management software (Salesforce)
- Fundamental knowledge of fundraising and the culture of philanthropy
- Familiarity with medical or hospital operations, specifically pediatric hospital operations and culture
- Familiarity with patient data, HIPAA and related legal / ethical issues
- Strong verbal and written communications skills
- Solid client management skills
- Solid time management skills
- Solid organizational skills
- Solid interpersonal skills
- Solid relationship building skills
- Ability to maintain confidentiality and professionalism
- Ability to work independently with minimal supervision
- Ability to collaborate with stakeholders at all levels

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

$69,200.00 - $88,200.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.