Operations Manager

The Role:The Operations Manager coordinates all aspects of site operations including but not limited to; sales, production, purchasing, customer service and managing a team. The Operations Manager will also ensure that the site remains safe and environmentally compliant, while effectively and efficiently working within the guidelines of the administrative policies and procedures of the company.Responsibilities:Responsible for staffing, scheduling and managing the day-to-date operations of the siteResponsible for recruitment and selection of employeesProvides performance feedback, counseling, coaching and training to the teamFollows company policy and procedures and leads by exampleEnsures policies and procedures are communicated and implementedPrepares operating reports for the management and operations teamResponsible for the overall safeguarding of company assetsPartners with all internal corporate support resources to ensure compliance with all regulations and policies to achieve resultsContributes to operations information and recommendations to strategic plans and reviews; prepares and completes action plans; implements production, productivity, quality and customer-service standards; resolves problems; completes audits; identifies trends Develops operations systems by determining product handling and storage requirements; develops, implements, enforces and evaluates policies and procedures; develops processes for receiving product, equipment utilization, inventory management and shippingAnalyzes process workflow, employee and space requirements and equipment layout; implements changesMaintains safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulationsCommunicates customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaintsDevelops and maintains equipment maintenance schedulePerforms other duties as they might be assigned Requirements: High school diploma or equivalent preferredMinimum of a 5-7 years’ management or leadership experience in industrial manufacturing, automotive or distributionExperienced with Heavy Equipment operations and maintenanceLoader and heavy equipment operator license would be considered an assetQuantitative skills to understand site financial performance and operating statistics (KPIs)Must have the ability to reconcile sales, prepare reports and read technical manualsProficient in Microsoft Office (Microsoft Office, including Windows, Outlook and Excel)Able to handle multiple priorities while performing quality work in an efficient manner with minimal supervisionA track record for of leadership excellence with exceptional interpersonal skills, able to build strong relationshipsFirst-rate communication skills with a proven ability to interact productively with supervisors, peers, subordinates and clientsAble to perform well under pressure with superior abilities to de-escalate or intervene/manage conflict with customers and employeesExcellent customer service, committed to making sure that all purchases are handled professionally and expeditiouslyDemonstrated ability to multitask, react to changing conditions and function well under the pressure of deadlinesAble to work required hours which includes weekends and holidays and also at any site assigned within reasonable distance from home siteMust have reliable transportation to and from work (remote location, not accessible by bus)