Shop Manager (Flagship)

Margaret Howell has quietly shaped British clothing design for over five decades. Her design philosophy is rooted in an appreciation for well-made, functional clothing. By reinterpreting classic designs with a softer structure, she creates modern clothing that balances ease of wear with the integrity of traditional craftsmanship.For over 55 years, the brand has been committed to functional, enduring clothing for men and women, made from natural fabrics with meticulous attention to detail. Margaret Howell collections are available globally, with 11 stores across Europe, over 70 outlets in Japan and an international presence through discerning independent retailers.We are seeking a highly motivated Flagship Shop Manager. This is an important role within our retail team, and we are looking for someone who is confident, thoughtful and highly organised. Strong customer service and excellent administrative skills are essential, alongside the ability to lead and support an experienced team.RESPONSIBILITIES- Drive a high level of shop performance, with a clear focus on achieving sales targets and delivering strong commercial results- Lead, support and develop the Wigmore Street team- Hold effective daily morning briefings, ensuring the team is clear on sales targets, KPIs, priorities, product information and any important company or customer communications- Ensure every customer is acknowledged, made to feel welcome and offered assistance, while recognising when they would prefer space to browse- Develop lasting relationships with new and existing customers- Ensure the shop is well organised and runs smoothly day to day- Maintain high standards of administration, accuracy and attention to detail- Ensure customer enquiries and ongoing communications are dealt with promptly and professionally- Take responsibility for stock control and inventory- Maintain excellent product knowledge and share this knowledge with the team- Work closely with Head Office and the retail team- Maintain Margaret Howell standards and values across the shopROLE REQUIREMENTSAlongside customer service, the role requires someone who takes real ownership of the day-to-day running of the shop.- Sound commercial awareness and an understanding of shop performance- You will need to be organised, accurate and comfortable with administration- Ensuring that information, customer enquiries and operational tasks are handled- Strong luxury retail management experience, or relevant experience managing a customer-facing team- Excellent customer service skills and an understanding of a considered, individual approach to service- Strong administrative & organisational skills, with confident and competent use of Microsoft Word & Excel- Strong people-management skills, with the ability to support, develop & set clear expectations for the team- Excellent written and verbal communication skills- Good attention to detail and the ability to manage a number of priorities- A genuine interest in Margaret Howell, our product and our approach to design and customer serviceHOURS35 hours per week, subject to fixed Wigmore Street rota (currently a 4-week rota, with 2 weekends off a month)REWARDS- A competitive salary- Christmas closedown from Christmas Eve to 2 January, giving our teams time to switch off and enjoy the festive period- 5 weeks holiday plus bank holidays, increasing to 6 weeks with service- Generous clothing allowance- Significant staff discount- Life insurance- Contributory pension and salary exchange scheme- Personal development grant- Cycle to work scheme- Birthday day off- Volunteering day off- Paid IVF Leave for both partners- Paid maternity and paternity leave- Opportunity to request flexible working (79% of Retail Employees work Part Time Hours)- Menopause friendlyApplications will be considered as they are received. Candidates will be shortlisted based on how their skills and experience match our requirements as set out above.We actively implement blind recruitment practices to eliminate bias and ensure a fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our initiatives reflect our dedication to promoting diversity and inclusion in the workplace.