Senior Associate, Channel Manager - Concierge App

Senior Associate, Channel Manager - Concierge App

We’re looking for an experienced Channel Manager to oversee the strategy and execution of our app funnel. The right candidate will have deep experience in member communications and engagement, content management systems and calendarizing, and will be highly organized. They will need to work across the business, with a variety of stakeholders, and should thrive in a fast-paced environment.

Capital One provides a dynamic environment where you can excel in your career. At Capital One, diversity, inclusion and belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas—and are routinely recognized as one of the best companies to work for.

Key Responsibilities

- Overseen by the Channel Lead, you will own the movement of Concierge app content across two large platforms, including Velocity Black
- You will run the calendar, build out the content in our CMS, and ensure it is reviewed, to spec, and that strategic intent aligns with delivery at every step.
- You will work across functions and with multiple stakeholders during the process in a well-managed and organized manner, and consult meaningfully on matters of strategy.
- You will participate as the Channel Manager in a collaborative cross-functional team (business partners, creative teams, legal, compliance, etc.) and work with them to provide strategic and tactical thought partnership to effectively drive project delivery.
- You will champion the brand, ensuring that all representations of our products (claims, imagery, card, etc.) are in line with voice and style guides. In addition, you will develop an understanding of best practices across channels and programs.
- You will leverage problem solving and influencing skills to deliver on intent.
- You will have excellent communication skills essential for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes.

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location

Ideal Candidate

- Has experience executing marketing efforts in large organizations across some channels, along with a proven ability to manage multiple projects simultaneously
- Detailed-oriented with strong prioritization skills
- Highly effective communication skills with outstanding writing and editorial abilities
- Experience with a variety of marketing channels (e.g. digital channels such as app, website, email, etc.)
- Can manage the details of multiple projects, deadlines and changing priorities, while maintaining excellent and accurate work

Basic Qualifications

- Bachelor’s Degree or Military Experience
- At least 2 years of experience in brand strategy or product marketing experience with experience managing channels, agency or client side
- At least 2 years of marketing editorial experience

Preferred Qualifications

- Masters degree in marketing or business
- 3+ years of experience in marketing for the travel industry or for a premium brand
- 3+ years of experience in marketing for financial services or another highly regulated industry
- 5+ years of experience driving optimization plans and creative strategy
- 5+ years of experience working with cross-functional teams in a matrixed environment with a track record of effectively working autonomously and navigating ambiguity

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $96,500 - $110,100 for Sr. Associate, Marketing
New York, NY: $105,300 - $120,100 for Sr. Associate, Marketing
Richmond, VA: $87,700 - $100,100 for Sr. Associate, Marketing

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the   Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).