About this role
Primary Responsibilities
Patient Care
- Provides client service and administers care to boarded, hospitalized, and inpatient pets.
- Admits surgical, dental, and admitted patients throughout the day.
- Generates treatment plans.
- Gathers history and reviews treatments plans.
- Coordinates care of admitted and kennel patients with inpatient veterinarian.
- Collects samples.
- Opens templates and enters patient history.
- Communicates orders to appropriate staff.
- Assists with intravenous catheters, starting fluids, and other treatments.
- Assists veterinarian with exams and treatments for admitted and kennel patients.
- Assists other team members, ensuring that all hospitalized patients are fed, watered, given their medications, and walked, and that their environments are clean and comfortable.
Medical Records
- Coordinates patients that need to be seen same day, keeping in mind other services requested (e.g., grooming and bathing).
- Completes records, bills, and discharge instructions for each patient in a timely manner.
Client Relations
- Prepares hospital release instructions.
- Packages up items to go home (e.g., medications, food, instructions).
- Assists with the discharge of hospitalized, surgical, and dental patients.
Personal Conduct
- Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
- Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
- Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
- Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
- Organizes work area and exercises time-management skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm, organized manner.
Additional Duties
- Attends departmental and staff meetings.
- Answers pages from Client Service Representative (receptionist) for assistance.
- Processes technician appointments.
- Processes pharmacy requests.
- Helps with examination room appointments (if schedule and patient load allow).
- Assists staff members as needed with call-backs, logging drugs, and other duties as assigned.
- Keeps the treatment area clean and stocked.
- Performs other duties as directed.
Requirements
- HS diploma or educational equivalent.
- At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities.
- Ability to properly restrain patients.
- Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.
- Ability to complete assigned tasks in the time allotted without direct supervision.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
- Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.