Front Desk Associate

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.  Duties and Responsibilities:

- Executes procedures as outlined by front desk manual

- Answer phones, take messages and transfer calls

- Knowledgeable of Clubs amenities and surroundings

- Communicates kindly and sincerely using members name

- Attends all staff and club meetings and events

- Establish and maintain professional relationships with members and staff

- Ensures front desk is clean, maintained and organized at all times

- Ability to respond quickly and appropriately to emergency situations

Expectations:

- Present a professional demeanor at all times when representing the Genesis Health Clubs

- Provide input in developing strategies to support club goals and objectives

- Ability to respond to common inquiries or complaints from members

Job Requirements:

- Available to work weekends and evenings and holidays

- Must hold current CPR certification or obtain within 60 days of start date

- Ability to work well with others

- Experience in cash handling and credit cards

- Customer service abilities

Physical Requirements:

- Ability to stand for long periods of time

- Ability to lift up to 35 pounds

- Ability to communicate with guests and other associates, including reading, writing and speaking