Service Shop Supervisor

EnerSys is a global leader in stored energy solutions helping industrial, infrastructure and defense customers address critical power and operational needs. The company delivers integrated solutions that combine energy storage technologies, power electronics, software-enabled intelligence, technical expertise and comprehensive global customer support. EnerSys supports customers across communications networks, data centers, energy infrastructure, material handling, transportation, aerospace and defense — including applications where power continuity is essential. Serving customers in more than 100 countries, EnerSys helps organizations manage energy more reliably, efficiently and intelligently in complex operating environments where uptime, safety and resilience matter.

Supporting Critical Operations Through Three Specialized Business Platforms:

- Network & Infrastructure Solutions (NIS) - Powering the connected world with trusted reserve power and critical infrastructure solutions.

- Industrial Mobility Solutions (IMS) - Powering industrial vehicles and equipment that keep essential goods and industries moving around the world.

- Precision Power Solutions (PPS) - Powering advanced, reliable, high-performance solutions for defense, aerospace, and specialized applications.

What We’re Offering

- Quartlery Incentive Pay

- Paid time off plus paid holidays

- Medical/dental/vision insurance plan

- Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan

- 401K plan

- Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Job Purpose

Driving the Future of Industrial Mobility Solutions! IMS enables the movement of goods around the world by powering the forklifts, automated equipment, and industrial vehicles that support modern supply chains. From energy storage and charging solutions to fleet optimization technologies, the business delivers reliable, efficient solutions that help customers succeed in demanding operating environments.

The Service Shop Supervisor is responsible for the day-to-day operations, building maintenance, and overall management of the service center's shop in Romeoville, IL. This position oversees the workflow within the service center, ensures efficient use of resources, and manages the team of technicians, ensuring top-quality service is delivered to customers.

Essential Duties and Responsibilities

- Maintain a safe, clean, and orderly work environment.

- Supervise all shop functions, ensuring optimal workflow and efficiency.

- Direct management of service center technicians, including hiring, training, performance reviews, and goal setting.

- Manage building maintenance and the upkeep of service vehicles.

- Plan and schedule projects to optimize resource allocation (materials, equipment, and labor).

- Diagnose and repair equipment as needed, while ensuring quality standards are met.

- Provide training on safe equipment operations for team members and customers.

- Act as a communication link between the company and customers to ensure high-quality service.

- Manage inventory control and ensure proper maintenance of shop tools and equipment.

- Address customer relations and resolve service-related issues promptly and professionally.

- Generate substantial revenue through effective service program sales and customer satisfaction.

- Ensure compliance with safety standards and job-specific training requirements.

Qualifications

Minimum Qualifications:

- 5 years of related experience in a supervisory or leadership role.

- Proficient in Microsoft Office and basic internet navigation.

- 3+ years of customer service experience, with a focus on field support.

- Solid mechanical and electrical aptitude.

- High school diploma/GED with industry-related experience (college degree preferred).

Preferred Qualifications:

- Advanced electrical and mechanical understanding.

- Familiarity with test equipment and the ability to read schematics.

- Experience with ERP/SAP systems.

- College degree in a related field is preferred.

- Knowledge of 5S or Lean methodologies for process improvement and efficiency.

General Job Requirements

- Must be able and willing to do overnight travel
- Must be able and willing to operate a forklift.
- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
- Must be able to differentiate colors.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to stand for long periods of time
- Must be able and willing to be on-call.
- Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
- Risk of electrical shock.
- This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
- This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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