Full-Time EHR Support Specialist (1st Shift)

Job Description: Launch your career in healthcare technology as an Electronic Health Record (EHR) Support Specialist, collaborating with our team to enhance clinical workflows and improve the user experience within our Electronic Health Record system. This entry-level, on-site role requires no prior work experience and provides comprehensive one-on-one training to help you develop and maintain electronic forms, data views, and data reports. This is a full-time, hourly position that works Monday-Friday, 8am-5pm.

What youll be doing:

- Assist in the creation, troubleshooting, optimization, and maintenance of EHR forms and database reports.

- Work independently to manage tasks and meet project deadlines.

- Collaborate with team members to solve problems, exchange ideas, and provide/receive constructive feedback.

- Lead or contribute to EHR integration and enhancement projects.

- Respond to support requests via the ticketing system in a timely and professional manner.

- Ensure compliance with IT policies, data security protocols, and regulatory standards (e.g., HIPAA).

- Provide EHR system administration support, including:

Managing user accounts, permissions, and system configurations.

- Creating and executing SQL queries and generating ad hoc reports.

- Demonstrate the ability to learn and document new tasks independently and solve problems efficiently.

- Exhibit strong interpersonal and communication skills.

- Complete other duties as assigned.

This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.

Qualifications

What were looking for:

- Bachelors degree in Information Technology, Data Science, Healthcare Informatics, Health Information Management, or Healthcare Administration

- Proficiency with technology, including Windows 11 and Microsoft 365

- Foundational knowledge of databases and Electronic Health Records (EHR)

- Enthusiasm for learning, expanding technical knowledge, and a commitment to continuous professional development

Preferred:

- Experience with SQL or Crystal Reports

Benefits

What we offer:

- Competitive medical, dental, and vision premiums

- State Retirement participation through RSA plus an optional 457b plan with a company match

- Nine (9) paid holidays throughout the year

- Ability to continually accrue up to 15 days of PTO a year (unused rolls over)

- Company-paid Group Life and AD&D insurance and Long-Term Disability

- Licensure reimbursement

- Tuition discounts through learning partnerships with Athens State University, Wallace State University and Capella University

We care for those impacted by behavioral health disorders

We are committed to one another through collaboration

We are optimistic problem solvers who do what it takes to get the job done.