About this role
At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'll have the tools and opportunities to advance your career while creating software that changes the world. About Infrastructure Lifecycle Management (ILM) & Terraform IBM’s Infrastructure Lifecycle Management (ILM) Design Team builds the Infrastructure Cloud, enabling modern enterprises to take a unified approach across the build, deploy, and manage phases of their infrastructure journey. Our design team creates workflows that dramatically ease the complexity and operational overhead of multi-cloud environments, allowing practitioners and platform teams to focus on high-value innovation rather than repetitive manual tasks. Guided by our core principles of Kindness, Humility, and Reflection, we design with the user at heart and our 'beauty works better' ethos in hand. At the core of ILM is Terraform, the industry-standard Infrastructure as Code (IaC) platform that empowers organizations to provision and manage any cloud, on-premises, or edge infrastructure. As a Product Designer for Terraform, you will own the user experience for key features and workflows across Terraform and its integrations with the broader IBM product family. Working as a core member of an agile cross-functional squad, you will turn complex technical concepts into clear, accessible, and elegant user journeys that span web graphical interfaces, AI-assisted user interactions, command-line interactions (CLIs), version control systems (VCS), and APIs. In this role, you will actively leverage AI-driven design tools and practices to accelerate design discovery, wireframing, and rapid prototyping. You will partner closely with Product Managers and Engineers to validate concepts through user testing, analyze telemetry data, and deliver impactful outcomes for platform engineers and developers worldwide. You can expect to: Execute User Research & Testing: Analyze user data and feedback to inform feature design decisions. Create personas, user journey maps, and wireframes, and conduct usability testing to validate iterative solutions. Leverage AI Design Innovation: Demonstrate proficiency with modern AI tools to boost daily design productivity, streamline research synthesis, and contribute to tactical AI-driven features in product workflows. Craft Cohesive Feature Workflows: Design intuitive end-to-end workflows across Web UI, CLI, and developer integrations, ensuring technical feasibility, responsive behavior, and exceptional visual and interaction quality. Apply Agile Design Practices: Actively participate in agile ceremonies (stand-ups, sprint planning, retrospectives), balancing multiple deliverables and iterating rapidly based on stakeholder and user feedback. Utilize Design Systems & Standards: Apply and contribute to design systems (Helios and Carbon), ensuring consistent UI patterns, component scalability, and compliance with accessibility standards (WCAG 2.2 AA). Collaborate & Communicate: Facilitate ideation sessions, communicate design rationale persuasively using data and user insights, collaborate with cross-functional peers, and mentor early-career teammates. 3–5+ years of professional enterprise Product Design experience shipping production web applications, technical B2B platforms, or developer-facing software. Demonstrated interaction and systems design craft: Portfolio demonstrating end-to-end design of complex multi-step workflows, information architecture, wireframing, high-fidelity UI, and interactive prototypes. Complex technical mental models: Ability to comprehend and design for technical domains and abstract workflows (e.g., configurations, permissions, state management, logs, or error recovery). AI-driven design tool proficiency: Active and daily use of modern AI design tools (e.g., LLM-assisted research synthesis, AI prototyping tools, prompt engineering for ideation) to accelerate delivery. User research & usability validation: Experience conducting qualitative user interviews, usability tests, and incorporating product usage telemetry into iterative design cycles. Design systems fluency: Proven experience utilizing and adhering to enterprise design systems (e.g., Figma component libraries, auto-layout, design tokens, WCAG 2.2 AA Developer tooling & CLI familiarity: Direct experience or foundational understanding of developer workflows—such as command-line interfaces (CLIs), Git/version control workflows, or CI/CD pipelines. Cloud & Infrastructure awareness: Basic familiarity with cloud platforms (AWS, Azure, Google Cloud, IBM Cloud) or infrastructure concepts (containers, virtual machines). Technical prototyping / Front-end literacy: Working knowledge of HTML/CSS/JavaScript/React or Code Connect, enabling seamless collaboration with front-end engineers. Experience in agile squad environments: Track record of driving feature-level design decisions within fast-paced agile sprint cycles. United States Design & UX Hybrid Professional Multiple Cities RESEARCH TRIANGLE PARK Austin (0147) International Business Machines Corporation Amazon Web Services Artificial Intelligence Business-to-business Conducting Design Git HyperText Markup Language Information Architecture Infrastructure Interfaces JavaScript Literacy Management Product Design Research Shipping Software Systems Design Telemetry Usability User Research Validation Web Applications Wireframing Azure Google Cloud React Agile Figma Terraform Version Control Prototyping Prompt Engineering Information Synthesis Web Content Accessibility Guidelines Collaboration Ideation Professionalism Component Libraries Cloud Platforms Continuous Integration/Continuous Delivery Pipelines Design Tokens Design Systems Iterative Design Tooling Certified Safety Supervisor