About this role
IT Support
Position Summary
Provide technical support to end users and assist with hardware, software, and IT infrastructure needs.
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Responsibilities
- Resolve end user issues and requests with a positive and helpful attitude.
- Install and configure FII-approved software.
- Identify, resolve, or escalate software and hardware issues to the proper teams.
- Image and deploy laptops and desktops.
- Instruct new hires on how to back up their data to OneDrive and how to contact the Help Desk with issues and requests.
- Manage and support mobile phones through Verizon MDM.
- Create and manage user login accounts in Active Directory.
- Maintain team inventory, software databases, and procedural databases.
- Create and modify SOPs, how-to guides, and procedural documentation.
- Update software libraries.
- Support and maintain conference room conferencing equipment.
- Research and answer technical questions from other FII departments.
- Perform inventories and audits.
- Assist the OT production IT support team when needed.
- Provide support for corporate events.
- Act as liaison for Google partner accounts.
- Help maintain printers by replacing toner and ink and coordinating repairs.
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Requirements
- Bachelor's degree in Computer Science or equivalent experience.
- Strong customer support skills.
- 5 - 7 years of experience.
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