Mortgage Systems Support Associate

GENERAL FUNCTION

This position supports the mortgage lending process by administering rate lock functions, maintaining mortgage software platforms, and assisting with the management of the mortgage pipeline. The Mortgage Systems Support Associate serves as a liaison between internal mortgage staff and third-party vendors to ensure mortgage systems, pricing, and operational workflows remain efficient, accurate, and compliant.

MAJOR DUTIES AND RESPONSIBILITIES

- Process mortgage rate lock requests accurately and within established service level expectations.

- Monitor and maintain lock desk activities, including lock confirmations, extensions, relocks, and expiration tracking.

- Maintain mortgage products and pricing engine configurations.

- Support mortgage operations through the administration and maintenance of mortgage software platforms and related systems.

- Coordinate with third-party vendors and technology providers regarding system enhancements and troubleshooting.

- Maintain the in-house mortgage portfolio pipeline and monitor loan status.

- Track internal employee referral activity associated with both portfolio and secondary market mortgage production.

- Generate and distribute reports related to rate lock activity, pricing exceptions, and pipeline management.

- Develop and maintain knowledge of secondary market fundamentals and investor guidelines.

- Ensure compliance with all internal policies and applicable regulations.

- Monitor loan applications received online to ensure timely review, tracking and movement through pipelines.

- Perform other duties as assigned.

JOB QUALIFICATIONS

- High school diploma or equivalent required.

- One to three years of mortgage, banking, or related experience preferred.

- Strong Microsoft Office skills, particularly Excel.

- Strong organizational, communication, and analytical skills.

STANDARDS OF PERFORMANCE

- Complies with all bank policies and procedures as well as all state and federal regulations.

- Maintains accuracy in rate lock, pricing, and pipeline activities.

- Demonstrates professionalism and customer service excellence.

RISK FACTORS

- Errors in rate lock processing or pricing administration could result in financial loss.

- Compliance errors could result in regulatory findings.

CONTROLS

- Reviews performed by mortgage management and support personnel.

- Internal audits and quality control reviews.