Credentialing Operations Supervisor - Hybrid, Dallas

DISCOVER IES
Integrative Emergency Services (“IES”) LLC, is a physician founded, owned, and led company whose goal is to empower physician leaders to create the best places to give and receive care. We are a clinically integrated and outcomes-based organization with a commitment to doing the right thing for our clinicians, patients, and communities. Through our commitment to patient care and reinvestment in our physicians, IES has a proven track record of improving patient outcomes and producing results that uphold the hospitals' reputations in which we operate. We strive to create a culture of continuous improvement, community, and recognizing our Physician leaders. To learn more, visit our website IES.Healthcare  and click to see a highlight of our 12th Annual Quality Summit .

POSITION SUMMARY
Integrative Emergency Services, LLC ("IES") is looking for a Credentialing Operations Supervisor  to assist in the management of credentialing services operations. This role will provide day-to-day oversight of credentialing team members and the products of their work and create processes or systems to ensure accuracy, timeliness, and quality of work. The supervisor will perform audits to ensure compliance and identify any needs for additional training or revisions to departmental processes. The supervisor will also serve as a liaison with internal and external stakeholders. Work is  a hybrid format at the corporate office in North Dallas, TX, 75244.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The responsibilities listed here represent the majority of the role but are not all-inclusive; other duties may be assigned.

- Provide day to day oversight and supervision of the credentialing team. 
- Manage team assignments to ensure compliance with company policies and delivery timelines.
- Develop, implement and maintain credentialing department operational procedures to facilitate organized and accurate clinician credentialing files and ensure facility privileges for all clinicians are processed accurately and timely, including reappointments.
- Develop and utilize a tracking process to ensure all credentialing team members are compliant with departmental processes and identify any gaps or areas requiring additional training.
- Perform quality audits to include document review, reappointments, and credentialing procedures for accuracy, effectiveness and compliance. Identify any needs for improving processes and assist with developing and implementing solutions and/or process improvements.
- Participate in planning/strategy for new client expansions. Oversee resource allocation for all new integrations to ensure successful start-ups.
- Create a cadence for consistent review in Salesforce for tracking license and certification expirations to ensure renewals are submitted on time and any escalations regarding expiring documents are completed appropriately.
- Resolve complex questions regarding credentialing processes and ensure department’s best practices are followed.
- Monitor and manage client specific credentialing requirements.
- Manage a credentialing book of business while simultaneously supervising and supporting the credentialing team members assigned. 
- Follow all standard credentialing processes and expectations for own book of business.
- Execute assigned credentialing project initiatives.   
- Adhere to all company policies and procedures

SUPERVISORY RESPONSIBILITIES
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

- Excellent organizational and verbal/written communication skills. Versatile interpersonal and communication style with the ability to effectively communicate with all levels within and outside the organization.
- Result and detail oriented.  Ability to drive assigned tasks to closure in a fast-paced environment.
- Strong ability to handle simultaneous priorities.
- Strong customer service orientation and effective analytical skills.
- Ability to use discretion appropriately and maintain confidentiality
- Proficiency with MS Office applications
- Strong critical thinking and problem-solving skills
- Ability to read, write and speak English proficiently

Education / Experience:

Required:

- High school diploma or GED equivalent
- Minimum 1 year supervision experience
- Minimum 5 years provider credentialing or related experience
- Thorough understanding of the provider privileging process

Preferred:

- NAMSS Credentialing certification such as the CPCS or CPMSM
- Bachelor’s degree

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
- While performing the duties of this job, the employee is regularly required to talk and hear
- Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Occasionally lift and/or move up to 20-25 pounds 
- Fine hand manipulation (keyboarding)

WORK ENVIRONMENT:   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

- Office environment -  4835 Lyndon B Johnson Fwy #900, Dallas, TX 75244
- Hybrid: Typically 3 days in office (Tuesday-Thursday) 
- Standard business hours apply, with flexibility as needed to accommodate early mornings, evenings, or occasional weekend projects and meetings.

ADA & Reasonable Accommodation Statement:   
IES is committed to providing equal employment opportunities to qualified individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. If you require accommodation during the application or employment process, please contact [email protected] Office environment
The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.