Customer Success Specialist

Location: Hybrid – Montreal (Valsoft HQ)
Type: Full-time
Languages: English & French (bilingual required)

About Claio.ai

Claio.ai is transforming how dental professionals interact with technology. Powered by AI, our platform helps dentists and clinical teams document faster, reduce admin time, and focus on patient care.

Born within Valsoft's portfolio of healthcare software companies, Claio.ai is scaling fast and built by a passionate team of operators. We're looking for ambitious, motivated people who want to grow alongside a high-impact AI product at the intersection of healthcare, productivity, and innovation.

Role Overview

We're hiring a Customer Success Specialist to join our growing team. You'll own the relationship with the clinics and clinicians using Claio—training users, managing support requests, and working directly with our development team when bugs or technical issues arise.

You'll act as a trusted resource for your assigned clients, executing against defined success criteria and project delivery guidelines to make sure every account gets real value from Claio. This is an ideal role for someone who loves building relationships, solving problems, and being the person clients know they can count on.

Key Responsibilities

- Manage the ongoing relationship with a portfolio of assigned clinics and users
- Train new and existing users on Claio, ensuring they're confident and set up for success
- Serve as the first point of contact for client support requests, managing them through to resolution
- Escalate bugs and product issues to the development team, and follow through with clients until they're fixed
- Execute against success criteria and project delivery guidelines for each account
- Proactively check in with clients to identify needs, gather feedback, and prevent issues before they arise
- Champion the voice of the customer internally—share insights with the other Claio teams to improve the customer experience

Requirements

- Excellent communication skills in English and French (spoken & written)
- Enthusiasm for AI, customer support, and user experience
- Organized, proactive, and detail-oriented
- Comfortable speaking with clients and clinicians in a professional setting
- Proficient with Microsoft 365 and comfortable navigating CRMs, support platforms, and other SaaS tools
- Eager to learn and grow in a fast-moving startup environment
- Experience in healthcare, SaaS, or customer-facing roles is a plus, but not required

Benefits

- Work out of Valsoft HQ in Montreal, with exposure to dozens of fast-growing SaaS companies
- Learn from experienced founders, product managers, and developers
- A path to grow into senior customer success, account management, or product roles
- Dynamic work environment within a portfolio-backed AI startup
- Health and benefits plan through Valsoft
- Be part of building a category-defining AI product in healthcare