International Account Manager

Who We Are:
Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.

What We Need:
Obagi is seeking a strategic, International Account Manager to oversee the health, growth, and performance of our distributor network across the Middle East, Africa, and Americas, while also supporting global expansion into new markets. This role will own the full lifecycle of distributor relationships — from onboarding & commercial planning to legal execution & day-to-day account management. The role calls for analytical rigor across distributor reporting, forecasting, and performance tracking. The ideal candidate is a proactive, detail-obsessed operator who can manage competing priorities across time zones, translate strategy into disciplined execution, and represent Obagi as a trusted, responsive partner to every distributor in the portfolio.
 
What You’ll Do:
Strategic Account Management & Business Growth
- Serve as the secondary POC for all assigned distributors, building trusted, long-term partnerships that reinforce Obagi’s brand and commercial goals in each market.
- Own the growth agenda for each assigned market: work with distributors to build, pressure-test, and commit to annual and quarterly sell-in and sell-through targets, then translate those targets into specific actions, owners, and dates.
- Drive distributor accountability to business plans, KPIs, and Market Performance Requirements (MPR), proactively flagging gaps and driving corrective action before they become misses.
- Identify and pursue growth opportunities inside the existing distributor base — new doors and accounts, expanded portfolio and SKU listings, improved product mix, focused promotional programs, and stronger reorder discipline.
- Support and help execute sell-through strategies, ensuring initiatives are followed through to completion via consistent follow-up, escalation, and closure tracking.
- Monitor order patterns, inventory positions, and reorder cycles to protect forecast accuracy and prevent stock-outs or over-stock that suppress growth.
- Review pricing, discount, and profitability inputs with each distributor to ensure growth is delivered on healthy commercial terms.
New Business Development & Market Expansion
- Support the identification, qualification, and prioritization of new markets and prospective distributors
- Prepare market entry inputs for leadership review, including market sizing, channel and competitive landscape, pricing benchmarks, and registration or regulatory considerations.
- Manage the new business pipeline end-to-end in Airtable so leadership always has a live, accurate view.
- Coordinate the prospect process: NDA/CDA circulation, information requests, collection of candidate business plans and forecasts, and preparation of evaluation summaries.
- Support onboarding of newly appointed distributors through CTA execution, pricing and account setup, first order and launch planning, product and brand training, and the first 90 days of performance tracking.
- Track expansion commitments made at signing and hold new partners accountable to their launch plan and ramp targets.
- Apply AI tools to streamline the work: summarizing distributor reports, drafting recaps and follow-ups, capturing meeting notes, translating materials, and structuring data.
Business Planning, Communication, & Execution
- Collect, review, and revise Joint Business Plan, Quarterly Business Review, and MPR performance submissions for quality, consistency, and accuracy before they reach leadership.
- Identify trends, risks, and opportunities across the region and prepare concise, decision-ready summaries for leadership.
- Monitor and maintain visibility into Joint Business Plans across all markets in the region, ensuring plans stay current and on track.
- Participate in monthly and quarterly business calls as needed to stay closely connected to evolving market and distributor needs.
- Track distributor action items, timelines, and deliverables to ensure consistent follow-through and clear ownership.
- Facilitate distributor and internal communications, including meeting coordination, agendas, and minutes
Product & Market Knowledge
- Maintain strong, current product knowledge across the Obagi portfolio to credibly support distributors and internal stakeholders alike.
- Stay abreast of upcoming product launches and innovation news, ensuring distributors and internal teams are informed and prepared ahead of key milestones.

What You’ll Need:
- A bachelor’s degree from an accredited university required; a focus in Business Management, International Business, or similar related fields strongly preferred
- Experience in a commercial, sales, account management, or business development role, ideally supporting international distributors or partners.
- Demonstrated ability to grow an account base — setting targets, tracking performance, and closing the gap between plan and delivery.
- Strong qualitative, analytical, and critical thinking skills with demonstrated use of analysis and metrics to drive continuous improvement and decision making
- Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines and comfortable managing multiple concurrent projects and priorities.
- Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly
- Excellent written and verbal communication skills, with the ability to influence and align stakeholders across cultures, time zones, and seniority levels.
- Intermediate to advanced proficiency using tools including Microsoft Office (Excel required), Airtable, Tableau, etc.
- Willingness and ability to work flexible hours to support international partners across time zones.
- Must be able and willing to travel internationally as needed to support distributor and market needs
 
Physical Requirements:
These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, Working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.