Library Assistant - Rothschild

Job Posting End Date:
11-24-2026

Worker Sub-Type:
Regular

Scheduled Weekly Hours:
20
### WHO WE ARE:

The Marathon County Public Library consists of nine locations throughout Marathon County, Wisconsin, including our Wausau Headquarters, plus branches in Athens, Edgar, Hatley, Marathon City, Mosinee, Rothschild, Spencer, and Stratford.

Branch Assistant

This is a 20 hour per week position at the Rothschild Branch of the Marathon County Public Library. Hours can include days, evenings, and Saturdays as needed to meet staffing demands.

Position Overview

The Library Assistant serves as a key point of contact for patrons, staff, and the community at the Rothschild branch library. Under the direction of the Branch Coordinator, who reports to the Library Services Manager, this position supports daily branch operations and helps ensure the delivery of high-quality circulation and reference services.

The Library Assistant is a hands-on, service-oriented team member who provides direct assistance to patrons, supports staff, and responds to questions and service needs. This position takes initiative in identifying opportunities for improvement, developing creative solutions to enhance patron experience, and streamlining workflows. The Library Assistant plays an important role in connecting the library with the community and ensuring the branch is an accessible, welcoming, and valuable resource for everyone.

Key Responsibilities

- Provide exceptional customer service and assist patrons of all ages with circulation, reference, technology, library resources, databases, computers, and other information needs.
- Respond to patron questions and concerns, provide guidance and technical assistance, and resolve customer service issues with professionalism and empathy.
- Help coordinate and promote branch programs, events, and services for children, teens, adults, and the broader community.
- Build positive relationships with community members, organizations, and local leaders and seek opportunities to promote library services and resources.
- Help maintain a safe, clean, welcoming, and well-functioning branch. Monitor facility needs and report concerns related to safety, security, maintenance, or equipment.
- Follow established procedures for emergencies, including monitoring severe weather information and responding appropriately to weather-related situations.
- Support routine branch operations, including circulation, processing and shelving materials, shelf reading, deliveries, holds, patron accounts, supplies, correspondence, and daily cash transactions.
- Identify opportunities to improve workflows, increase efficiency, and enhance the overall patron experience.
- Maintain accurate records and documentation and participate in special projects, committees, and professional development activities.
- Maintain regular and predictable attendance, with flexibility to work additional hours as needed.
- Perform related duties as assigned.

What We're Looking For

The ideal candidate is an approachable, organized, and collaborative team member who enjoys working with people and serving the community. The successful candidate will demonstrate:

- Education and experience, with an associate’s degree and two years of experience in a public library or related customer service environment preferred. Equivalent combinations of education and experience will be considered.
- Ability to provide excellent customer service with empathy, enthusiasm, patience, and a positive attitude.
- Ability to communicate clearly and build positive relationships with patrons, staff, community organizations, and library administration.
- Ability to manage multiple priorities and a high volume of work while maintaining accuracy and professionalism.
- Strong problem-solving skills and the ability to exercise sound judgment and adapt to changing situations.
- Ability to learn and effectively use library software, electronic resources, computers, and standard office technology.
- Ability to interpret and consistently apply library policies and procedures.
- Commitment to ongoing learning and professional development.

Physical Requirements

This position involves regular standing, walking, bending, reaching, kneeling, crouching, shelving, keyboarding, and other repetitive movements. The ability to use equipment or aids to reach materials on high and low shelves, lift and carry up to 50 pounds, and push and maneuver book carts weighing up to 75 pounds is required.

Work Environment

Work is primarily performed in a public library environment with frequent interaction with patrons, staff, volunteers, and community members. The Branch Assistant must be comfortable working in a busy public-service setting, responding to changing needs, and maintaining a welcoming and professional environment.

Why This Position Matters

The Branch Assistant helps make the library a place where people feel welcome, supported, and connected. Through exceptional customer service, community engagement, and thoughtful coordination of programs and services, this position helps ensure the branch meets the changing needs of the community.

COMPENSATION:

Starting Salary:  $17.53 per hour

This part-time position is not eligible for benefits

APPLICATION DEADLINE:  11:59 p.m. on Monday, November 23

Special Accommodations:

Marathon County will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Employee Resources Department office or phone (715) 261-1451 to request special accommodations prior to the application deadline.

Notice to Applicants:

Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations, and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information.  If you choose not to have this information become a public record, you must make such a request in writing to the Employee Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law