About this role
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Warranty Administrator
Bergstrom Automotive Headquarters - Neenah
WHAT YOU'LL DO
- Processes warranty claims on a timely basis for each franchise or distributor.
- Closes and processes repair orders for warranty and extended warranty services.
- Inputs all warranty claims, warranty credit memos, warranty journal entries and payroll summaries into the computer.
- Accurately creates and sends reports on a weekly basis.
- Verifies criteria required by factory or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims, keeping schedules current and under 30 days and less.
- Keeps informed of all factory recalls and bulletins.
Schedule: Monday-Friday 8:00 am to 5:00 pm with a one hour lunch. Additional overtime hours may be required the final business day of the month.
Pay Starting at $19.00 /hr pay based on experience.
WHO'S RIGHT FOR THE JOB?
- Previous experience in a clerical or data entry role is preferred
- Upbeat and positive personality
- Active listening skills
- Ability to provide excellent guest service
- Strong communication skills
- Willingness to help out in various areas of the dealership
- Ability to build relationships with team members
- Excellent time management skills
- Experience working in Google Drive is preferred
Qualifications
OUR COMMITMENT TO YOU
- Competitive compensation!
- Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
- Two weeks of PTO upon start date (for FT team members)
- Discounts on vehicles, service, and parts
- 401(k) with company match for FT team members
- Paid Holidays (for FT team members)
- Wellness Program
- Free Team Member Clinic
- Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Training and opportunities for career growth and advancement
WHAT MAKES BERGSTROM DIFFERENT:
- Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
- Established in 1982 in Neenah WI
- 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
- 39 dealerships representing 36 brands
- Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
- Received Glassdoor's "Best Places to Work" award
- Recognized by the Better Business Bureau and Time Magazine
- We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin