Last Mile - Senior Manager

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
About the Job:
As a Last Mile Senior Manager, you will oversee last-mile operations through a team of Area Managers,
ensuring smooth, efficient, and customer-focused delivery operations. You will set performance
standards, monitor results, and drive improvements across your region while fostering a culture of
accountability and excellence.
 
Job Code:
Incremental 2026BOST-239

Job Responsibilities

- Lead, manage, and coach a team of Area Managers, ensuring optimal performance across multiple shipping hubs in your assigned region.

- Oversee hub operations indirectly through Area Managers, ensuring adherence to company standards, operational KPIs, and customer satisfaction.

- Develop and implement strategies to enhance efficiency, reduce costs, and improve service levels across last-mile delivery operations.

- Review and analyze performance dashboards and reports from Area Managers to identify trends, risks, and opportunities for improvement.

- Set performance targets and hold Area Managers accountable for meeting service-level agreements (SLA) and operational objectives.

- Partner with cross-functional teams (Customer Support, Commercial, Finance, Tech) to ensure smooth coordination and resolution of hub-related issues.

- Lead continuous improvement initiatives in line with company strategy, including automation, process optimization, and cost efficiency.

- Act as the escalation point for critical operational issues that Area Managers cannot resolve.

- Ensure compliance with company policies, safety regulations, and hub documentation standards across all locations.

- Drive a culture of accountability, customer focus, and operational excellence within the last-mile function.

- Prepare and deliver weekly/monthly reports on performance, challenges, and improvement plans to the Operations Director/Head of Logistics.

Job Qualifications

- 10+ years of experience in logistics, last-mile delivery, or e-commerce operations.

- Proven track record in equivalent roles and delivering results in a fast-paced logistics or shipping environment.

- Strong knowledge of last-mile operations, hub management, and delivery SLA optimization.

- Excellent leadership, people management, and coaching skills, with experience managing large, diverse teams.

- Data-driven with strong analytical and reporting skills; able to interpret KPIs and drive continuous improvement.

- Strategic mindset with hands-on problem-solving ability.

- Strong decision-making skills and ability to perform under pressure while meeting deadlines.

- Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.

- Proactive, results-oriented, and adaptable leader with a focus on delivering excellence in customer experience.