Brokerage Account Manager

AFC | Tampa, FL | Five days in office

$55,000 to $65,000 annually, plus commission

Build relationships. Grow accounts. Deliver reliable service.

AFC is looking for a Brokerage Account Manager to manage and grow an assigned portfolio of brokerage customers. If you’re proactive, organized, and skilled at building customer trust while keeping an eye on profitability, we want to hear from you.

You’ll be the primary contact for your accounts, working closely with Brokerage Operations to keep customers informed, address service concerns, and uncover opportunities for growth. This is a customer relationship role, not a carrier sales or freight-booking position. You’ll report to the Director of Business Development.

What You’ll Do

- Build lasting customer relationships through consistent communication, follow-through, and an understanding of each account’s shipping needs.

- Provide proactive updates on pickups, deliveries, delays, and service concerns.

- Partner with Brokerage Operations to resolve shipment issues and communicate approved solutions.

- Monitor customer volume, load-level margin, and account trends to identify risks and opportunities.

- Identify new lanes, additional shipping needs, and opportunities to expand existing accounts.

- Support customer onboarding, account reviews, forecasts, and bid requests.

- Keep customer contacts, communication records, opportunities, and next steps accurate in HubSpot and McLeod.

- Prepare account updates covering retention, profitability, customer health, and growth.

- Follow established approval procedures for pricing, credits, concessions, and customer commitments.

What You Bring

- At least two years of experience in freight brokerage, logistics account management, or transportation customer service.

- Strong customer relationship management and problem-solving skills.

- Clear, proactive communication by phone and email, especially when handling service disruptions.

- The ability to interpret load-level margin and recognize service or profitability concerns.

- Experience using a CRM to maintain accurate records and manage follow-up.

- The ability to prioritize competing needs in a fast-paced transportation environment.

Helpful Experience

- HubSpot, McLeod, or a comparable transportation management system.

- Retaining and growing recurring shipper accounts.

- Carrier-related service recovery and freight claims.

Compensation and Work Environment

- Base salary of $55,000 to $65,000 annually, plus commission.

- Tampa-based office position, five days in office.

- Regular computer use, phone communication, and customer and team meetings.

Compensation is subject to final written approval.

Apply

Ready to take ownership of customer relationships and help grow AFC’s business? Submit your resume for consideration.

AFC is an equal opportunity employer. We welcome qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available during the hiring process and employment.

This posting is not a contract of employment. Employment with AFC is at-will, subject to applicable law. Responsibilities may change based on business needs.