Cargo Sales Agent - Frankfurt

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Support cargo sales/reservations in Frankfurt

Responsibilities:

- Prepare daily loading report for FRA flights
- Verify daily that shipments with onward connections are being flown as booked
- Shipment Tracing
- Booking (in WebLynx)
- Complete WebLynx entries for outbound cargo
- Ensure that all bookings have been done properly in WebLynx (ULD booking, minimum connection times, routing etc.)
- Act as a liaison between customers and AC Cargo’s claims department and provide assistance in claims investigations
- Other commercial duties that may be assigned from time to time
- Address and troubleshoot customer issues involving commercial terms, bookings and quotations
- Manage and resolve commercial customer inquiries
- Provide support for customer concerns tied to pricing, contract and other commercial topics
- Handle customer escalations regarding commercial policies, rates and service commitments
- Serve as the point of contact for resolving commercial customer challenges within the cargo sales process

Qualifications

- High level of inter-personal skills to establish and maintain excellent relationships with internal/external customers as well as partners
- Good airfreight industry knowledge
- Two years related work experience
- Good time management skills
- Good knowledge of office automation tools (e.g. MS Office)
- Driving license (preferable)
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Bilingual (English and German)

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.