Road Logistics Northbound Customer Care Supervisor - Bilingual

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As the Northbound Customer Care Supervisor, you will serve as a key liaison between the customer, operations, warehouse teams, and internal stakeholders, ensuring seamless communication, accurate invoicing, and superior account management. You will also lead and develop a team of customer care professionals while helping to optimize processes that support continued revenue growth.

## How you create impact

- Serve as the primary point of contact for customer inquiries, escalations, and operational concerns.
- Build and maintain strong customer relationships by delivering exceptional service and proactive communication.
- Coordinate with Operations, Warehouse, Transportation, and Finance teams to ensure seamless execution and customer satisfaction.
- Supervise, coach, and develop a team of four Customer Care professionals.
- Assign workloads, monitor team performance, and ensure adequate operational coverage.
- Establish and track team KPIs, productivity metrics, and service standards.
- Ensure customer invoices are accurate, complete, and submitted on time.
- Investigate and resolve billing discrepancies to prevent revenue leakage and service disruptions.
- Drive process improvements that enhance efficiency, service quality, and customer experience.
- Support business objectives by aligning resources and staffing with customer forecasts and operational demands.
- Ensure compliance with internal procedures, financial controls, and operational standards.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship

## What we would like you to bring

- Bachelors Degree in a field like international business, supply chain management, or international relations
- 4+years of experience within logistics, freight forwarding, customs brokerage, or cross-border supply chain operations.
- 2+years of supervisory or team leadership experience.
- Bilingual in English and Spanish required
- Strong knowledge of Mexico - US customs compliance and border operations.
- Experience working with customs brokers, LTL &FTL Shipments, import documentation, and cross-border transportation processes
- Experience with invoicing, billing reconciliation, and financial oversight.
- Excellent communication, organizational, problem-solving, and analytical skills.
- Proficiency with Microsoft Office and transportation/logistics systems needed (SAP/Velocity)

## What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

“Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.