Night Auditor

Why us?

Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city.

Newly transitioned from The W New Orleans, this soft-branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleans—where history, music, and cuisine converge.

As a member of our team, you'll be part of a dynamic atmosphere that celebrates the city's lively energy and unparalleled hospitality, while offering guests an unforgettable experience surrounded by historic architecture, jazz-filled streets, and world-class.

Job Overview

Tucked away from the Quarter's nonstop energy, Hotel de la Poste counts on its Night Auditor to deliver the kind of genuine warmth that defines New Orleans at its best, at an intimate property steps from Bourbon Street, the guest experience begins and ends with the front office team, and this role is at the center of that story.

Responsibilities

- Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

- Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.

- Balance and close all bank ticket codes, daily.

- Run night audit final after insuring all revenues are in balance nightly.

- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

- Perform the duties of a Front Desk Clerk including express checkouts.

OTHER RESPONSIBILITIES

- All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

- None

BEHAVIORAL FOCUS

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Hotel de la Poste, we embrace:

- Enigmatic French Quarter Refuge – An intimate escape tucked away from the Quarter’s nonstop energy

- Bayou-Inspired Sensory Design – Jewel-toned interiors, Sazerac-hued accents, and Delta cypress murals

- Creole Culinary Identity – Third Block Depot Kitchen anchoring a locally rooted food and beverage experience

- Storied Revival & Homecoming – A return to the property’s original identity after decades away

- Intimate Luxury in the Heart of the City – Small-scale, design-forward hospitality steps from Bourbon Street

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Hotel de la Poste and align with Sage Hospitality’s commitment to genuine, meaningful connection.

Qualifications

Education/Formal Training

- High school education or equivalent experience.

Qualifications

- Accounting background preferred, but not required.

Knowledge/Skills

- Ability to operate personal computer, cash register and calculator.

- Ability to compile facts and figures.

- Telephone and guest relations etiquette and skills.

- Moderate hearing required to communicate with guests.

- Excellent vision required for viewing of CRT screen.

- Excellent speech communication skills required to communicate with guests over the telephone.

- Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,

- Mobility - must be able to reach all areas of hotel to assist clients.

- Prolonged standing.

- Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

- Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Benefits

- Eligible to participate in the Company’s 401(k) program with employer matching

- Great discounts on Hotels, Restaurants, and much, more.

- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.