About this role
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Customer Service Specialist I
Position Summary
Responsible for processing customer orders, providing customer support, and managing orders throughout the order fulfillment process, ensuring accuracy, timely responses, and customer satisfaction.
Key Responsibilities
- Enter and process customer orders accurately in the ERP system.
- Respond to customer inquiries via email and other communication channels.
- Monitor orders from entry through delivery, ensuring timely follow-up.
- Provide updates on order status, product availability, and delivery dates.
- Manage order backlog, identifying pending orders and supporting issue resolution.
- Coordinate with Sales, Logistics, Planning, and other internal teams to resolve order-related issues.
- Handle customer complaints, order changes, cancellations, and returns.
- Maintain accurate order information and customer records.
- Meet established KPIs related to order accuracy, response time, backlog, and customer satisfaction.
Minimum Qualifications
- Bachelor's degree completed or in progress in Business Administration, Logistics, or related fields.
- Previous experience in Customer Service or Order Management is preferred.
- Good communication, organizational, and problem-solving skills.
- Customer-focused mindset and attention to detail.
- Knowledge of Microsoft Office, particularly Excel.
- Experience with ERP systems is preferred.
- Intermediate English is preferred.
Key Competencies
Customer Focus • Order Management • Accountability • Communication • Teamwork • Problem Solving • Attention to Detail