Senior Analytics & Visual Operations Engineer

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

The Senior Analytics & Visualization Operations Engineer is responsible for leading the design, development, and sustainment of operational analytics dashboards and websites that provide mission-critical insights for NGA executives and leadership. This role ensures the operational continuity and effectiveness of visualization solutions, enabling data-driven decision-making across the organization.

As a Lead member of the team, this individual will supervise a small, growing team while also performing hands-on development, maintenance, and analysis of data visualization solutions. The ideal candidate is a proactive problem-solver with deep expertise in analytics, visualization technologies, and IT service operations.

Responsibilities

- Supervise and mentor junior team members, providing guidance on analytics, visualization, and operations support.

- Oversee workload distribution, ensuring timely project completion and operational support.

- Serve as the primary point of contact for stakeholders, ensuring high-quality service delivery.

- Collect, condition, and analyze data to identify patterns, trends, and actionable insights.

- Utilize advanced analytics tools to provide real-time, meaningful visualizations for IT service and operations management.

- Ensure the accuracy and integration of data sources, maintaining high-quality outputs for leadership decision-making.

- Oversee the sustainment and management of Application Programming Interfaces (APIs) and data content sources.

- Troubleshoot and resolve technical issues related to operational analytics dashboards and websites.

- Implement best practices for data security, governance, and compliance within visualization tools.

- Provide superior customer service to internal stakeholders, ensuring visualization solutions meet mission needs.

- Collaborate with cross-functional teams to refine analytics and visualization capabilities.

- Develop user documentation and training materials to enhance the adoption and usability of analytics tools.

- Supervisory Responsibilities

- Other duties as assigned

Qualifications

- Bachelor’s Degree and 8+ years’ experience

Relevant experience in the following:

- Analytics

- Visual Operations

- Data Collection

- Experience in the Intelligence Community

- TS/SCI clearance with the ability to obtain CI poly

Preferred Qualifications:

- Experience leading or mentoring technical teams supporting enterprise analytics, data visualization, or IT operations.

- Experience developing operational dashboards using tools such as Grafana, Power BI, Tableau, Kibana, or similar analytics and visualization platforms.

- Proficiency with SQL, Python, PowerShell, or similar scripting languages to automate data collection, analysis, and reporting.

- Experience supporting the National Geospatial-Intelligence Agency (NGA), Department of Defense (DoD), or other Intelligence Community (IC) organizations.

Knowledge, Skills, and Abilities:

- Ability to work independently and yet be effective within a team setting

- Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment

- Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

- Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.

- Excellent skills in Microsoft Word, Excel, and other Office applications

- Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.

- Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.

- Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Additional Information

- All your information will be kept confidential according to EEO guidelines.

- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $180-$190k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.