Medical Records Coordinator / Patient Support Specialist

Child & Family Development is looking for a full-time Medical Records Coordinator / Patient Support Specialist to support our medical records, insurance authorization, and administrative operations.

If you're organized, detail-oriented, adaptable, and enjoy working in a fast-paced healthcare environment, you could be a great fit for our team. This role plays an important part in keeping our operations running smoothly by coordinating medical records requests, obtaining prior authorizations for clinical services, and providing support across several administrative teams.

This is a cross-functional position that offers variety in your day-to-day responsibilities. While medical records and prior authorizations will be key areas of focus, you'll also have opportunities to support Patient Accounts and Billing, Patient Services, and other administrative functions based on the needs of the business.

Why Join Child & Family Development?

- Competitive pay

- Comprehensive benefits package

- Opportunities for growth and advancement

- Supportive, team-oriented work environment

- Focus on work-life balance

- Meaningful work supporting children and families throughout the Charlotte community

What You'll Do

As a Medical Records Coordinator / Patient Support Specialist, you'll help ensure important administrative processes are completed accurately, efficiently, and in a timely manner.

You'll:

- Process incoming medical records requests and coordinate the secure release of patient records in accordance with HIPAA and practice policies

- Scan, upload, organize, and maintain accurate patient records and documentation within the electronic health record

- Track medical records requests and follow up to ensure timely completion

- Obtain and manage prior authorizations for therapy, testing, and other clinical services

- Communicate with insurance companies regarding authorization requirements, status updates, and supporting documentation

- Assist with insurance verification and benefit reviews to help ensure services are covered appropriately

- Support Patient Accounts & Billing with payment posting, account reconciliation, payment research, and other accounts receivable functions

- Assist Patient Services with front-desk responsibilities, including checking clients in and out, collecting payments, and supporting daily office operations

- Work across multiple administrative teams to provide coverage and assistance where business needs are greatest

- Maintain accurate information across practice management and electronic health record systems

- Identify and help resolve administrative issues to keep daily operations moving smoothly

Experience That Will Help You Succeed

Healthcare experience is helpful,
but we'd also love to hear from candidates with strong administrative, organizational, and customer-service skills who are comfortable learning new systems and taking on a variety of responsibilities.

Experience with any of the following is a plus:

- Medical records management or health information administration

- Medical or behavioral healthcare offices

- Prior authorizations or insurance verification

- Medical billing, payment posting, or accounts receivable

- Patient registration or front-desk operations

- HIPAA compliance and handling confidential information

- Electronic health records and practice management systems

A Role Where You Can Make an Impact

At Child & Family Development, it takes a team of dedicated people behind the scenes to help children and families receive the care they need. This position is an important part of that team, supporting both our clinical services and the administrative operations that keep our practice running.

If you're dependable, detail-oriented, adaptable, and enjoy being part of a team where no two days are exactly alike, we'd love to hear from you!