Associate Digital Product Manager

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Support an evolving digital experience that directly impacts associate and customer outcomes. Drives user productivity, customer relationship strength, and revenue growth.

Major Tasks, Responsibilities and Key Accountabilities

• Own backlog health, grooming, sprint planning, and release readiness for your assigned features.

• Write clear user stories and acceptance criteria that describe the outcome, not just the functionality.

• Work day to day with Engineering and UX to unblock questions and clarify intent.

• Facilitate the team's Agile ceremonies, track velocity and dependencies, and remove blockers so Engineering and UX can stay focused.

• Sequence the backlog against the strategy set by the Senior Product Manager and the business.  Coordinate release activities, validate that what shipped works as intended, and track post-launch adoption.

• Partner with Product, Engineering, and UX teams to drive product delivery while providing stakeholders with timely updates on releases, status, risks, and results.

• Own a defined set of experiences end to end, from framing the problem through delivery and post-launch iteration, with guidance from the Senior Product Manager.

• Translate business and user goals into clear outcomes for the experiences you own, framed around problems to solve rather than feature lists.

• Contribute to prioritization decisions across competing needs from business stakeholders, operations, and end users.  Collaborate with users in the field and bring the voice of the user and the voice of the customer into every product decision.

• Support the development and execution of experiments with Design and Engineering teams to evaluate and optimize new workflows based on measurable results.

• Track and evaluate feature success by monitoring key metrics, including adoption, utilization, and impact on user productivity.

• Partner with our CX & Analytics team to use behavioral data, platform analytics, and qualitative VOC/VOF to size opportunities, evaluate trade-offs, and iterate after launch.

Nature and Scope

- Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
- Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
- May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.

Education and Experience

- Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

- Experience designing digital experiences for field-facing, sales-adjacent, or operational roles.
- Familiarity with enterprise platforms digital experience platforms, and the complexity of integrating across systems.
- Experience running an experiment end to end, from hypothesis through test design to measuring results.
- Personal experience building and shipping something, paid or not, such as a side project, class project, or working prototype.
- Experience working in a manufacturing or distribution industries.
- Comfortable operating in a high-growth or transformation environment with evolving tooling and priorities.
- Partner with Design to map and optimize user workflows, identifying friction that gets in the way of building strong outcomes
- Contribute to continuous discovery alongside Product, Design, and Engineering

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.