FlexSave Administrator

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.

About The Role
We are hiring a FlexSave Administrator for a full-time based in our Woodbridge, Ontario office, with the potential for extension. In this role, you will support the onboarding of new clients, enroll employees, and provide day-to-day service for our innovative FlexSave product. You will manage a high volume of claims, perform accurate data entry, and deliver outstanding customer support. This position reports to the Manager, FlexSave, and may also include participation in special projects. This is a great opportunity for someone with administrative experience who is eager to gain experience within the insurance industry.

What You’ll Do

- Process a high volume of FlexSave claims with strong attention to accuracy
- Audit and document new FlexSave applications
- Support the onboarding of new clients
- Provide ongoing support to clients, becoming a subject matter expert on our FlexSave product
- Process New Client Set-up Fees
- Respond to a high volume of inbound and outbound calls and emails, including broker inquiries
- Follow up on pending applications and claims to ensure timely processing
- Ensure all tasks are completed in accordance with compliance standards and corporate procedures
- Contribute to special projects as assigned by the Manager, FlexSave

What You’ll Need for Success

- High School Diploma or equivalent work experience
- Minimum 2 years’ of customer service or administrative experience is required (Experience with Group Insurance and/or Health Care Benefits considered an asset)
- Proficient in MS Office: Word, Excel, PowerPoint and Outlook
- Strong and accurate data entry, processing and administrative skills with basic mathematical skills
- Ability to multitask, effectively time manage and exercise initiative while completing tasks
- Excellent organizational skills with high attention to detail and accuracy
- Excellent and effective communication skills both written and verbal
- Comfortable speaking with clients over the phone and handling a high volume of calls
- Customer focused, a strong team player with a positive attitude

Compensation

The expected salary range for this position is $40,000 to $42,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

AI Disclosure

AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

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What we offer you

We invest in your growth. HUB offers structured training, licensing support , and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

- Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

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