Outreach Coordinator - 159417

St. Luke’s Care Management is seeking an Outreach Coordinator to help patients navigate their health journey with greater support, connection, and confidence

Position Summary:

Our Care Management team partners with primary care teams to provide coordinated, patient-centered support for patients with complex health and care needs. Registered nurses and outreach coordinators work together with patients, families, and interdisciplinary care teams to improve access, strengthen engagement, and support a more connected healthcare experience.

This position is embedded within our Parkcenter Family Medicine clinic , working alongside primary care providers and collaborating with RN Care Coordinators, pharmacy, behavioral health, and other members of the care team.

About the Role:

As an Outreach Coordinator , you will play an important role in connecting patients to the care and resources they need. You will engage patients through proactive outreach, help identify barriers to care, support coordination of services and appointments, and connect patients with appropriate health system and community resources.

This is a great opportunity for someone who enjoys building relationships, problem-solving, connecting patients with resources, and working collaboratively as part of an integrated primary care team.

Duties/Responsibilities:

-Supports and reinforces participants health education and instruction.
-Performs planning, coordination, implementation, and instruction (as appropriate) of education within the organization and in community-based health promotion and wellness programs. Including but not limited to: parenting classes, health education, lectures, support groups, health screenings, health fairs, and conferences.
-Provides information and referral support directly to participants and clients for local/regional health and mental health providers, social service agencies, government agencies, crisis support services, and financial assistance programs.
-Supports and reinforces culturally competent health education and instruction for participants and provides ongoing social support and advocacy utilizing participatory decision-making for participants to access needed services and promotes continuity of care by monitoring participant goal achievements.
-Accurately documents participant encounters and engages in active supervision of cases as assigned. Including follow-up with participants in community settings as applicable.
-Problem solve and prioritize presenting issues within the scope of training and escalate more complex issues when needed.
-Collaborates with other team members in providing programs and services, collecting, and assessing participant statistics as needed for evaluation, funding, and reporting purposes.
-Assists with community benefit activities as required including assessment, tracking and implementation of community health initiatives, developing and distributing class schedules and public relations materials.
-Coordination of care with primary care and/or sub-specialty providers.
-Perform other duties and responsibilities as assigned.

Minimum Qualifications:

- Education: Bachelor’s degree or experience in lieu of degree. - Experience: 2 years’ experience.
- Licenses/Certifications: None

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.