About this role
The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an SUPPORT Services Specialist ready to storm the healthcare trenches and emerge victorious!
Position responsibilities:
- Review accounts sent via e-mail from both the client and ARstrat staff for resolution.
- Submit insurance billing requests to the client.
- Update accounts with information received from the client and ARstrat offices.
- Process itemized statements requested by patients, insurances and attorneys.
- Process correspondence sent to our office by the patients, insurances and attorneys.
- Facilitate adjustments and cash transfer request.
- Follow up on disputed accounts to check for resolution.
- Facilitate missing payment research with the Vendor.
- Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
- Proficient in Excel and Microsoft word.
Pay rate: $15 eligible for quarterly bonus
Education and Experience:
- High school diploma or college degree from an accredited college or university.
- 2-3 years of experience in a healthcare back-office function or customer care function.
Work environment / physical requirements:
- Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
- Must be able to sit for extended periods of time.
Benefits and Incentives:
- Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
- Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
- 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
- Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
- Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.
ARstrat is an equal employment opportunity employer.