About this role
As an Authorized Dealers Operations Specialist, you process dealer orders, monitor automated ordering systems, and respond to dealer requests. You will interact with our dealers on a daily basis, with many opportunities to make a positive impact on behalf of our company and brand. You will regularly work internally with Tekton’s fulfillment, manufacturing, and product operations teams to process orders. As you develop a deeper understanding of our products and systems you will have opportunities to contribute to our overall dealer strategy, taking on new challenges like finding new dealers that Tekton should work with, developing working relationships with Tekton’s dealers, and making improvements to our processes.
Responsibilities
- • Process orders and ensure they are shipped on time and accurately; resolve any purchase order or invoice-related issues that arise
- • Respond to dealer requests via email and phone
- • Review new authorized dealer applications and credit applications
- • Regularly check in with dealers and develop a positive working relationship with them
- • Work with Tekton’s manufacturing and market operations teams to handle large order opportunities
- • Monitor automated ordering systems and solve any problems that arise
- • Set up new customer accounts and assist with the customer qualification process
- • Actively seek new ways to streamline and optimize our internal processes and systems
- • Investigate dealer shipping and receiving issues; coordinate with the Tekton’s fulfillment and market operations teams to prevent them in the future
- • Organize and analyze data to provide useful insights that help others at Tekton work more effectively
- • Support the department by completing projects as needed and looking for ways to contribute to the team’s success
- • Work with Tekton’s software team to improve our dealer website
Indicators of a good match for this role
- • You are aligned with Tekton’s philosophy, ways of thinking, and work style
- • You have exceptional values including honesty, integrity, and empathy
- • You have strong written and verbal communication skills
- • You have great attention to detail and work with precision
- • You are comfortable interacting with new people
- • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
Baseline qualifications
- Eligible to work in the United States without visa sponsorship
Pay range
- $52,000 - $60,000 per year
Benefits package
- Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
- This is a full-time salaried position located in Grand Rapids, Michigan. This role does not have mandatory travel requirements. However, you may from time to time have opportunities to travel for work, such as visiting a local dealer or attending a trade show in support of other teams at Tekton.
Direct supervisor
- Head of Authorized Dealers
About the department
- The Authorized Dealers department partners with approved dealers to provide impressive shopping experiences and broad availability of Tekton products across the United States. Their work encompasses a broad range of topics including marketing, market research, finance, backend systems, customer service, and account management.
Apply Link
- https://apply.tekton.com/tekton/form/EmploymentApplication1/formperma/YT-8eSRz3lf1TUGLMqNpbRmga-Xq1DYkB3hdITgkCGM