About this role
JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About the Role
The WPM Divisional Lead is a strategic lifecycle ownership role designed to eliminate the traditional fragmented handoff model in client account management. Operating as the "continuity thread," the WDL serves as a single trusted advisor who owns the complete account life cycle from initial pursuit through multi-year renewal — ensuring clients never have to "tell their story again." The WDL functions as the "glue" across divisions, engineering, HSSE, sourcing, and platform teams — connecting workstreams with a Team Captain mentality rather than a command-and-control approach. At Tier 1, the WDL carries full lifecycle ownership. At Tier 2 and Tier 3, the WDL provides strategic oversight and mentorship to Workplace Success Leads (WSL)..
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Core Responsibilities
Strategic Account Ownership
- Serve as single point of accountability for the complete Tier 1 client lifecycle — pursuit through renewal
- Build and maintain trusted advisor relationships with client C-suite, understanding long-term business drivers
- Maintain institutional knowledge and relationship context as accounts evolve across phases
- Eliminate "tell your story again" friction through lifecycle continuity
- Independent oversight of account health
P&L & Financial Accountability
- Support account profitability, margin performance, and budget management for Tier 1 portfolio and Tier 2 and 3 if needed.
- Monitor financials via Nexus (Momentum + PeopleSoft) for top 30 accounts
- Drive Revenue/Margin Optimization: support efforts to convert MTS to a standalone P&L; shift to outcome-based and "by-the-drink" pricing models
- Support WSL with transition budget management >$5M with rigorous cost control
- Review share-of-wallet for cross-sell and organic growth opportunities
Operational Excellence
- Coordinate cross-functional workstreams across engineering, HSSE, sourcing, and platform teams
- Implement early warning systems and proactive escalation protocols
- Provide oversight for JCAP compliance; serve as escalation point for JCAP roadblocks
- Address "watermelon effect" — align internal operational reality with external KPI reporting
- Identification of cost-saving and efficiency opportunities
- Process design, standardization, and best-practice rollout
- Risk identification and mitigation strategy design
- Facilitation of cross-functional issue resolution (sales, ops, accounts)
Talent Development & Team Leadership
- Coach and mentor Workplace Success Leads managing Tier 2/3 accounts and supporting Tier 1 accounts
- Support and ensure Account Directors are ready for tactical execution and BAU ownership
- Support WPM Professional Development Program and IFMA certification programs
- Champion skilled trades pipeline development and workforce sustainability
Technology & Data Intelligence
- Partner with BI Lead for predictive account signals, relationship health scores, and cross-sell intelligence
- Leverage Monday.com, Nexus, Corrigo, Property Hub, Workplace OS, Marketplace, and P2P
- Navigate data quality challenges across JLL systems with an innovation mindset
- Embrace emerging technologies including AI tools to drive efficiency
Thought Leadership & Brand
- Represent JLL at industry events and conferences
- Contribute to "One JLL" brand and Accelerate 2030 vision
- Complete media training for external press representation
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Lifecycle Phase Engagement
Pursuit
- Tier 1: Partner with Sales & Solutions Development to validate operational feasibility; provide CRB oversight to prevent unrealistic transition timelines; begin building client C-suite relationships. Support WSL as needed.
- Tier 2/3: Provide strategic guidance to Workplace Success Leads (WSL), Senior Onboarding Leads (SOL) and Onboarding Leads (OL) on pursuit content and pricing template execution
Mobilization
- Tier 1: Support WSL with the development of comprehensive transition plans, scope definition, schedule, budget (>$5M), and success criteria; establish governance structure; partner with CARE Team on change management
- Tier 2/3: Provide oversight and escalation support to Workplace Success Leads (WSL), Senior Onboarding Leads (SOL) and Onboarding Leads (OL) leading mobilization
Transition
- Tier 1: Support WSL and SOL in execution of transition plans maintain continuous client communication; leverage Monday.com RAG dashboards for progress tracking
- Tier 2/3: Serve as escalation point as needed;
Stabilization
- Tier 1: Support WSL with post-go-live stabilization; support Account Directors on BAU handoff;
- Tier 2/3: Provide executive oversight to Senior Onboarding Leads (SOL) and Onboarding Leads (OL) as needed
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BAU / Account Operations & Renewal
- Tier 1: Serve as trusted advisor to client C-suite; support Health Checks at ~6 months; support QBRs alongside Account Directors; support P&L; prepare clients for renewal via Future Fit program beginning 18–24 months in advance
- Tier 2/3: Provide strategic oversight as needed; escalate systemic issues to Division Managing Directors
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Core Competencies
- Strategic Thinking: Connects client business objectives to JLL delivery capabilities across a multi-year lifecycle, anticipating needs before they become issues
- Financial Acumen: Supports P&L performance, transition budget management, and revenue optimization with fluency in Nexus and outcome-based pricing models
- Executive Presence: Builds and sustains trusted relationships with client C-suite and JLL Division leadership, operating with credibility and confidence at the highest levels
- Leading Without Authority: Aligns and mobilizes cross-functional teams across engineering, HSSE, sourcing, and platform without direct reporting lines — a "Team Captain," not a regulator
- Change Leadership: Guides client organizations through significant workplace transformations using structured change management principles in partnership with the CARE Team
- Coaching & Development: Grows Account Directors and COET Success Leads through deliberate mentorship, delegation, and feedback — building the next generation of WPM leaders
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Key Working Relationships:
- Account Directors — Provides coaching and oversight, as needed
- Managing Directors – Partners with them on Division priorities
- Workplace Success Leads (WSL) and Onboarding teams — provide oversight and strategic guidance and mentorship
- Sales & Solutions Development — collaborates on pursuit strategy and CRB validation
- Engineering, HSSE, Sourcing, Platform/Technology — coordinates cross-functional workstreams
- BI Lead — partners on predictive analytics, account health signals, and cross-sell intelligence
- CARE Team — partners on change management, communications, and employee experience
- Future Fit Program — coordinates renewal transformation work beginning 18–24 months in advance
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Success Profile
You'll thrive in this role if you:
- Are energized by owning the full client relationship — not just one phase of it
- Think strategically but can roll up your sleeves when execution demands it
- Build trust naturally with C-suite executives and senior JLL leadership
- Lead by connecting and inspiring rather than directing and controlling
- Are proactive — you identify risks before they become problems
- Thrive in ambiguity and can bring structure to complex, multi-workstream environments
- See coaching and developing others as a core part of your job, not an add-on
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This role is NOT ideal if you:
- Prefer defined, task-based work over long-horizon relationship and strategy ownership
- Are uncomfortable with financial accountability and P&L conversations
- Rely on direct authority to get things done across teams
- Prefer to hand off accounts at the end of a transition phase
- Are not comfortable operating at the C-suite level on behalf of JLL
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
275,000.00 – 350,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
Remote –Chicago, IL, Dallas, TX, New York, NY, San Francisco, CA, Seattle, WA
Job Tags:
Legal Compliance
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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