About this role
CSR Responsibilities
Client Communication and Scheduling
- Prioritize and manage appointments across multiple platforms (phone, apps, online portals)
- Conduct outbound calls to re-engage lapsed clients, remind clients of upcoming appointments, and encourage compliance with their pets’ care
- Use digital tools like two-way messaging, email, and client apps for effective client communication
- Provide empathetic, professional support in all client interactions, including emergencies
Front Desk Operations
- Triage a multi-line phone system to manage client inquiries, schedule appointments, and process refills
- Oversee the lobby and facilitate an efficient check-in and check-out process, prioritizing appointments based on the needs of clients and their pets
- Facilitate clear communication between the medical team and clients regarding the care of their pets
- Maintain accurate and updated client and pet records in any electronic or paper systems
- Collect and process payments, manage financial transactions, and ensure accurate end-of-day reporting
Client Education and Retention
- Provide clients with information about their pets’ care, including wellness needs, treatment plans, and seasonal health topics that align with practice focuses
- Discuss available financing options to help clients make informed decisions about their pets’ care
- Support clients with pharmacy services, including online autoship enrollments and managing external pharmacy requests, to streamline their experience and encourage compliance
Qualifications and Requirements
- Friendly and professional phone and in-person communication and customer service skills
- Ability to manage multiple tasks and prioritize effectively
- Available to work weekends and holiday rotations as needed
- Preferred: Proficiency with computers and digital tools (experience with EMRs like Avimark or Pulse is a plus)
- Preferred: One year of customer service experience, especially in veterinary, medical, or similar fields
- Preferred: Knowledge of veterinary medical terminology and procedures
Benefits:
- Career growth opportunities
- Comprehensive medical, dental, and vision insurance
- 401(k) matching
- Paid Time Off (PTO)
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.