Scrum Master II - Lead Technology Op. Specialist

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Regular or Temporary:
Regular

Language Fluency:  English (Required)

Work Shift:
1st shift (United States of America)
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Please review the following job description:

Serves as the most senior support specialist within Technology Operations or as a team lead for daily operational activities. Ensures stable and efficient performance of enterprise platforms, systems, and infrastructure.Provides advanced technical guidance, delegates work, and reviews deliverables of lower-level support teammates. Supports management in enhancing processes and maintaining service continuity.

will be onsite at either posted location-no available for sponsorship

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Acts as a team lead for daily operations, providing advanced technical guidance and reviewing work of junior teammates.
2. Serves as the primary escalation point for non-routine, undefined, or complex operational incidents.
3. Delivers advanced operational support for platforms, systems, infrastructure, ensuring stable production performance.
4. Identifies operational gaps or recurring issues and recommends improvements to senior teammates or management.
5. Coordinates with cross-functional teams on maintenance, upgrades, and service activities.
6. Oversees system monitoring, validating triage accuracy, and ensuring timely escalation.
7. Documents incidents, workarounds, and solutions, ensuring high-quality documentation from junior teammates.
8. Reinforces compliance with approved standards, controls, and security requirements.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent.
2. Extensive experience (5+ years) in technology operations or enterprise technical support.
3. Broad knowledge of operational systems, infrastructure components, and enterprise technology environments.
4. Demonstrated ability to troubleshoot non-routine issues and provide guidance to lower-level teammates.

Preferred Qualifications
1. Certifications such as CompTIA A+, Network+, Server+, or ITIL Foundation.
2. Experience with enterprise monitoring tools, runbooks, and complex incident management.
3. Exposure to hybrid or multi-platform infrastructure environments.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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