Case Management Coordinator

FSRI is always looking for candidates that want to make a positive impact on the community!

Position Summary: Responsible for providing case management services for up to 15 families experiencing homelessness residing in the Emergency Shelter and Transitional Housing Bridge Programs. Also assists with Aftercare support for families returning to their communities. Assists families with accessing necessary services and resources to support self-sufficiency, overall well-being, and successful, sustainable permanent housing. Assists families in accessing mainstream benefits and community resources. Serves as a positive role model and supports family success during their stay.

SPECIFIC DUTIES/RESPONSIBILITIES:

- Assist with intakes for new families and facilitate program orientation

- Assess family needs and collaborate with the family to create an action plan aimed at securing stable housing

- Triage with community partners and state agencies regarding housing, housekeeping, financial, employment, parenting, behavioral health treatment, child care, educational and other needs as identified by each family, make appropriate referrals and confirm linkages

- Serve as a positive behavioral role model for families and co-workers

- Participate in clinical and administrative supervision, as required

- Participate as part of agency on-call rotation, report to the building as needed

- Provide team-based crisis intervention services for families and advocate on their behalf

- Teach families self-sufficiency and self-advocacy skills as needed, including scheduling appointments, arranging transportation, and accessing needed services

- Provide supervision and guidance for families while in residence

- Maintain communication with resident childrens education providers; provide back to school orientations for families

- Maintain professional and accurate documentation, including assessments, treatment plans, progress notes, and evaluative outcome tools. Assist in maintenance of record quality.

- Facilitate discharge planning for families in collaboration with Housing Navigation team and Program Supervisor

- Transport clients as required utilizing agency van

- Other duties as assigned by Program Supervisor

Qualifications:

- Bachelors degree in human services (psychology, social work, marriage/family, etc.) or equivalent combination of education, experience and or licensure required

- Must be able to manage multiple tasks including family interaction, facility safety, funder requirements and deadlines, and other documentation requirements

- Must have the ability to work flexible hours to meet family needs

- Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc. preferred

- Excellent organizational, computer skills, and customer skills required

- Possession of a valid drivers license, reliable vehicle and auto insurance required

- Bilingual/ASL skills are compensated by an additional 6%, above base pay.

- Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements: This position requires residential and community visits, employees in this position must have the ability to:

- Travel to and from community locations and LH site, which could include using walkways, stairs and/or elevators

- Ability to lift up to 20lbs

Dont meet every single requirement? Here at FSRI, were dedicated to building a diverse and inclusive workplace. If youre excited about one of our career opportunities, but your experience doesnt align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity!

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

Family Service of RI (FSRI) is a statewide organization with a 130 year track record of improving the health and well-being of children and families. We are passionate about our mission to advance opportunity and hope. FSRIs diverse and inclusive teams – working across the Health, Healing, Home and Hope divisions, are experts in their fields, delivering strategies to positively impact lives. We provide services statewide, and currently operate in three locations in Providence; and four locations in East Providence, Smithfield and North Smithfield.

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.