Transporter Lead (3036)

Job Description: Transporter Lead
Company: MTC
Location: Southern Nevada
Employment Type: Full-Time, Non-Exempt

About Us:

MTC is a trusted provider of non-emergency medical transportation (NEMT) services, with a growing presence across Southern Nevada. Based in Henderson, we are committed to delivering safe, reliable, and professional transportation for individuals with diverse mobility needs.

At MTC, safety and service quality are at the center of everything we do. Our fleet is equipped with modern technology, including GPS and two-way communication systems, and vehicles designed to support a wide range of mobility needs. Our team members receive comprehensive training to ensure consistent, high-quality service and adherence to safety standards, and we maintain strict vehicle maintenance protocols in full compliance with all regulatory requirements.

About the Role:

MTC is seeking a high-performing Transporter Lead to support frontline operations and provide leadership in the field. This opportunity is designed for experienced Transporters who are ready to take the next step in their career by mentoring others, supporting complex transports, and helping drive operational excellence.

In this role, you will continue performing transport duties while serving as a key resource for field staff, dispatch, and leadership. You will play a critical role in training, quality assurance, and maintaining consistent, high-quality service delivery.

Key Responsibilities:

Field Leadership & Support

- Lead and support field operations to ensure safe, efficient, and professional service delivery.

- Serve as a resource for Transporters by providing real-time guidance, support, and problem resolution.

- Act as a liaison between field staff, dispatch, and leadership to ensure clear communication and coordination.

- Assist with staffing coverage, scheduling adjustments, and reassignments as needed.

- Provide performance feedback and support continuous improvement initiatives.

Transport Operations

- Perform patient transports, including complex transports such as bariatric and stair transports.

- Ensure patient safety, comfort, and proper handling using appropriate techniques and equipment.

- Communicate with dispatch regarding trip status, delays, and operational updates.

- Ensure vehicles are inspected, stocked, and ready for service prior to shifts.

Training & Development

- Serve as a Field Training Officer (FTO) to train new hires and support ongoing employee development.

- Provide coaching and reinforce company policies, safety standards, and service expectations.

Quality, Safety & Compliance

- Ensure compliance with company policies, safety standards, and regulatory requirements.

- Investigate incidents and accidents, gather information, and report findings to management.

- Address and resolve customer concerns in a professional and timely manner.

- Ensure accurate and timely completion of trip reports, documentation, and end-of-shift (EOS) reporting.

Additional Responsibilities

- Participate in company initiatives, events, and community outreach as needed.

- Follow chain of command and escalate operational concerns appropriately.

- Perform other duties as assigned.

Minimum Essential Functions:

To perform this job successfully, an individual must be able to perform the essential duties of the position, with or without reasonable accommodation. The Company will engage in the interactive process as required by applicable law.

- Maintain regular and predictable attendance and the ability to work assigned schedules, including evenings, weekends, and schedule adjustments as business needs require, consistent with applicable law.

- Communicate effectively in English, including speaking, hearing, and exchanging information in person, by phone, radio, and electronic systems.

- Safely operate company vehicles for extended periods while maintaining awareness of surroundings, road conditions, and environmental factors.

- Lift, push, and maneuver patients and equipment weighing up to 125+ pounds, with or without assistance or appropriate equipment.

- Perform physical tasks including standing, walking, bending, kneeling, reaching, and entering/exiting vehicles throughout the shift.

- Maintain focus, attention to detail, and situational awareness while managing multiple tasks in a fast-paced environment.

- Analyze situations, prioritize tasks, and exercise sound, job-related judgment in time-sensitive conditions.

- Work in varying environments, including exposure to weather conditions, traffic, and medical environments, including potential exposure to bodily fluids or odors, using appropriate safety precautions.

Qualifications:

- Internal candidates only: Must be a current MTC Transporter in good standing with at least six (6) months of service.

- High school diploma or GED required.

- 1+ year of experience in vehicle maintenance, fleet services, or a related field, or an equivalent combination of experience and demonstrated capability.

- Valid Nevada drivers license with a minimum of three (3) years of driving experience.

- Acceptable driving record in accordance with company standards (no major violations, suspensions, or at-fault accidents).

- Ability to lift, push, and maneuver up to 125+ pounds, with or without assistance or appropriate equipment.

- CPR certification or the ability to obtain certification within 30 days of hire.

- Ability to successfully pass a DOT physical, drug screening, and background check.

- Basic knowledge of vehicle maintenance, cleaning practices, and safe equipment handling.

- Ability to operate hand tools and basic maintenance equipment.

- Strong attention to detail and organizational skills.

- Effective communication and teamwork skills.

- Basic computer skills and ability to learn new systems.

- Ability to work in medical transport environments, including exposure to bodily fluids, using appropriate safety precautions.

Employment Details:

- Employment Type: Full-Time, Non-Exempt

- Reports to the MTC Executive Director

- Compensation:

- Hourly Rate Starting at $22.00

- Compensation based on experience and qualifications

Benefits:

- Competitive compensation based on experience and qualifications.

- Comprehensive benefits package, which may include medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored benefits.

- Opportunities for career growth and advancement within a fast-growing organization.

- A rewarding and supportive work environment where your contributions help make a meaningful difference in the communities we serve.

MTC is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.