Senior Enterprise Digital Adoption Specialist

The Senior Enterprise Digital Adoption Specialist is responsible for designing, building, and continuously improving in-application digital experiences that support user enablement, application adoption, and employee proficiency across enterprise systems. This role helps simplify complex business processes and improve the employee digital experience by delivering clear, contextual guidance that supports effective use of technology and reduces digital friction. Working closely with product managers, product owners, application teams, and business and enablement partners, the Enterprise Digital Adoption Specialist develops scalable, sustainable adoption strategies and self-service support that improve usability, strengthen adoption, and reduce support burden across the organization.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities:

- Design, develop, and maintain in-application guidance and knowledge resources that support adoption of enterprise platforms, while ensuring content quality, consistency, accessibility, version control, and alignment with application updates and release cycles.
- Partner with business, product, and application teams to understand user journeys, workflows, and pain points, and translate business processes into intuitive self-guided experiences across multiple systems.
- Use analytics, workflow monitoring, and user feedback to evaluate content effectiveness, identify improvement opportunities, measure adoption and proficiency trends, and continuously optimize digital guidance and business outcomes.
- Coordinate with change management, training, and other enablement partners to align in-application support with broader rollout, onboarding, upgrade, and process redesign efforts.
- Support the successful launch and ongoing adoption of new or updated enterprise applications by ensuring effective digital guidance is in place and by helping communicate enhancement requests, known issues, and related support needs as appropriate.
- Provide internal consultation, training, and documentation to support additional content authors and promote awareness and effective use of digital adoption capabilities across the organization.

Knowledge, Skills and Abilities:

- Advanced proficiency in digital adoption content authoring, tagging, content structuring, and analytics.
- Strong understanding of enterprise business processes and how users interact with supported applications.
- Ability to analyze complex workflows and distill them into user-friendly in-app guidance with minimal disruption.
- Excellent writing, editing, and UX-focused content development skills with close attention to clarity, consistency, and tone.
- Proficiency in collaboration and stakeholder engagement across functional, technical, and leadership teams.
- Familiarity with content governance, accessibility standards, and digital adoption metrics.
- Strong analytical and problem-solving skills, including the ability to identify patterns and recommend practical improvements.
- Ability to facilitate discussions, explain technical issues clearly to a range of audiences, and support continuous learning.
- Technical aptitude and comfort learning new technologies; HTML/CSS knowledge and familiarity with browser-based or JavaScript-enabled frameworks are a plus.
- Self-starter with a passion for digital enablement, employee experience, and continuous improvement.

Minimum Job Qualifications:

- Bachelor’s degree required in Information Services, Instructional Design/ Learning Experience Design, Computer Science, or other related field.
- Five years of experience in digital adoption, instructional design, technical communication, enterprise software training, or a related field required.
- Hands-on experience building in-application digital guidance for enterprise systems requires.
- Proven experience supporting enterprise platforms through digital adoption tools or end-user enablement initiatives required.
- Experience working in Agile environments and contributing to iterative product and content delivery cycles required.
- Preferred experience measuring application adoption, managing multiple projects or priorities, and supporting evolving software and business process changes.

License/Certification/Registration Required: Proschi Change Management , PMP, Lean, or Digital Adoption Platform Certification preferred.

Supervisory Responsibilities: None

Patient Contact: No

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

### EEO Poster
.
Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$113,300.00 - $124,100.00