Host – The Pass by Charlie Palmer at Paso Robles Inn

Compensation: $17.90 per hour + tip share

About The Pass

The Pass by Charlie Palmer is the new restaurant at the historic Paso Robles Inn, opening early 2027. Serving breakfast, lunch and dinner, The Pass offers modern, approachable cooking with the polish of fine dining. It joins Cattlemen's Bar and Salina Rooftop as part of the Inn's dining collaboration with Chef Charlie Palmer.

The Role

We are looking for hosts who make every guest feel welcome from the moment they arrive. As the first and last impression of The Pass, you will greet and seat guests, manage reservations and the phone, and keep the flow of the dining room smooth from breakfast through dinner, for local diners and Inn guests alike.

Responsibilities

Welcome and seating

- Greet every guest warmly and promptly, maintaining a professional manner and appearance at all times.

- Seat guests at tables or in waiting areas, rotating sections fairly among servers and pacing seatings with the kitchen.

- Provide guests with menus and answer initial questions about the menu, wine and meal periods.

- Manage the waitlist and walk-ins and quote accurate wait times.

- Note allergies, special occasions and seating requests, and pass them to the server before the guest is seated.

- Help guests with accessibility needs and provide highchairs and booster seats.

- Thank guests as they leave, invite them back, and share Google review cards as part of the property's review program.

Reservations and phone

- Answer calls promptly and professionally; take reservations and answer questions about hours, menus, parking and private dining.

- Use OpenTable efficiently: maintain the floor plan, guest notes, confirmations, cancellations and no-shows.

- Confirm upcoming reservations on in advance and on a daily cadence.

- Check private events and buyouts at The Pass, Cattlemen's Bar and Salina Rooftop every shift, so no guest is booked or walked into an outlet closed for an event.

- Coordinate large parties and group reservations with the manager on duty.

- Take and package to-go orders as needed.

Hotel and property

- Know the Inn: hours and offerings for The Pass, Cattlemen's Bar and Salina Rooftop, plus local Paso Robles recommendations.

- Work with the front desk on hotel guest reservations and requests.

Standards and teamwork

- Keep the entrance, host stand and menus clean, organized and current.

- Attend pre-shift lineups and know daily specials and 86'd items.

- Help servers and server assistants reset tables during busy periods.

- Follow all hotel policies, safety procedures and emergency procedures.

Required Qualifications

- Excellent phone skills and a friendly, professional manner with guests.

- Clear written and spoken English.

- Comfortable using a computer and reservation system.

- Availability for breakfast, lunch and dinner shifts, including weekends and holidays.

- Team-oriented, with a passion for hospitality, food and beverage, and the guest experience.

Preferred Qualifications

- 1 year of host experience in a full-service restaurant.

- OpenTable experience.

- Fine dining or hotel restaurant experience.

- Bilingual English/Spanish.

Physical Requirements

The minimum physical requirements include but are not limited to:

- Lift and carry up to 40 pounds, including highchairs, menus and place settings.

- Stand and walk for an entire shift.

- Bend, twist, reach, push, pull, stoop and kneel.

- Hear, understand and communicate clearly in person and on the phone.

- Work in a busy, fast-paced environment with variable hours.

What We Offe

- Training with the Charlie Palmer Collective service team.

- Room to grow across The Pass, Cattlemen's Bar and Salina Rooftop.

Equal Opportunity

CCC Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected]

CCC Management LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.