Associate Service Delivery Manager

Triskele Labs is looking for an Associate Service Delivery Manager to own a portfolio of technical projects delivering on-time delivery of engagements and services, as well as supporting the Service Delivery Managers across all divisions.

Triskele Labs is an Australian sovereign, independent, founder owned cybersecurity business, Melbourne CBD based, on a journey to be a leading provider of cybersecurity services done properly, built on purpose, culture and mission. We serve Government, Corporate and Enterprise clients across APRA regulated, highly regulated and public sectors while continuing to support the mid market.

Our services span managed detection and response, digital forensics and incident response, penetration testing and governance, risk and compliance. We build the tools and automations that run those services ourselves, with AI at the centre of how we build and how we deliver.

The Associate Service Delivery Manager role works as a member of the Triskele Labs Service Delivery Team, liaising primarily with Service Delivery Managers and the Head of Service Delivery as well as working with members across all divisions as well as the Triskele Labs client base.

Responsibilities

- Project support and coordination: Assist in the coordination of end-to-end cyber security projects, ensuring tasks are completed on time and to specification. Support the development and tracking of project plans, schedules, and status updates. Help monitor project milestones, deliverables, and dependencies under direction from Service Delivery Managers.
- Stakeholder Management: Liaise with internal stakeholders, clients, and vendors to help ensure effective communication and alignment. Attend meetings with service delivery managers taking notes, capturing key actions and decisions.
- Team Collaboration: Work closely with cyber security professionals and the service delivery team to understand resource needs and project workflows. Assist in maintaining team calendars and schedules, ensuring optimal 80% utilisation of internal resources.
- Project Documentation: Contribute to project documentation, including project plans and progress reports and time keeping logs ensuring proper documentation for future reference and audit purposes.
- Quality Assurance: Support the delivery of high-quality services by helping to track task completion and following up on open actions. Assist in the review of deliverables for formatting, consistency, and basic compliance with defined standards.
- Learning and Development: Proactively seek opportunities to learn about cyber security practices, frameworks, and project delivery methodologies. Keep up to date with emerging trends and support the service delivery team with ideas for process improvements and new approaches.
- Internal and External Presentation Support: Assist in the creation of presentations, reports, and documentation for both internal and external audiences. Help ensure consistency and accuracy in all materials, adhering to internal templates and style guides.
- Report upstream to Head of Service Delivery regarding Team availability and lead time, as required.

Requirements

Education:

Completed Certificate III or higher in Project Management, Business Studies, Computer Science, Cyber Security, Information Technology, or a related field is desirable.

Professional certifications in project management, such as PMP or PRINCE2, are highly desirable.

Experience:

- A minimum of 2 years of project management experience, including experience supporting project delivery and progression toward leading projects. Project management experience in a cyber security or IT consulting environment is preferred.
- Knowledge of cyber security principles, frameworks such as NIST and ISO 27001, and best practices is advantageous.
- Familiarity with technologies such as firewalls, intrusion detection systems, endpoint protection, SIEM, and vulnerability management tools is advantageous.
- Strong analytical and problem-solving abilities to identify risks, assess potential impacts, and develop effective mitigation strategies would be advantageous.
- Experience in project management with the ability to manage multiple projects simultaneously, prioritise competing tasks, and adapt to changing priorities in a fast-paced environment.
- Strong stakeholder management skills, with experience coordinating directly with external clients, working with vendors, and communicating with internal delivery and leadership teams.

The successful candidate will demonstrate the following personal attributes:

- The ability to communicate clearly and effectively in business-fluent English over the telephone, in writing, and in person is essential.
- Ability to proactively look for ways to improve the service through AI, automation, configuration, and process changes would be advantageous.
- Eligible to work in Australia.

Benefits

Team culture is central to Triskele Labs and is one of the reasons we exist. We are a forward-thinking company that continually looks for ways to strengthen our culture and ensure we remain a destination employer. We regularly seek feedback from our team on how we can improve the work environment and team member experience at Triskele Labs.

We provide our team with a range of additional benefits, including:

- Commitment to training and development.
- Access to a professional external Employee Assistance Program (EAP).
- Social functions organised by our People & Culture Team.
- Enjoy a brand-new office.
- Access to salary packaging options, novated leasing, and other benefits available through Triskele Labs’ employee benefits program.

Application Requirements:

Applicants are asked to include both a CV and a cover letter addressed to Lisa Shanahan, Head of Service Delivery, to be considered for this role

Working Arrangements:

Full-time, Monday to Friday, with hybrid available, Melbourne based.