About this role
The Service Technician 3 is responsible for providing excellent customer service through servicing and repairing trailers,
installing truck beds, snowplows, towing systems, vehicle up-fitting accessories and other related
products.
Key Accountabilities
Responsible for the organization and safety of the service areas of the facility. Sells parts and
performs advanced service repairs / fabrication work. Engages with customers to sell, discuss, and
explain repairs, installations, and solutions. Ensures that a proper
supply of regularly needed shop supplies is maintained through communication with management.
Essential Functions
Perform advanced service repair, fabrication, and accessory installation on new and used
trailers, truck beds, trailer tow vehicles and snowplows.
Advanced electrical troubleshooting of 12 volt wiring systems.
Partner with supervisor to maintain Service Scheduler.
Inspect, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and
tow vehicles.
Advanced welding/fabrication work including replacing and repair worn and defective parts.
Layout, fits, drills, screws, rivets, and welds to repair, replace and/or install parts and
accessories on trailers, truck beds, tow vehicles, snowplows, and accessories. Installs wood or
metal flooring.
Perform Guest for Service Intake sheet multi-point inspections to assess customer service and
parts needs.
Confer in person and by phone or electronically with customers, write and read work orders.
Utilize Service Bidding Tool to list parts needed, estimate costs, and plan work procedures, using
parts lists, technical manuals, and diagrams. Must have the ability to quote service work.
Sell parts and service.
Help customers hook up trailers. Perform visual safety inspection (lights, safety chain,
decking, etc.)
Perform warranty service and completes required documentation.
Complete service paperwork or computer system entry completely and timely.
Maintain service parts log and submit to management as required.
Assist with parts inventory for store including purchasing of parts & supplies, receiving POs, &
cycle counts.
Inform location General Manager of any maintenance needs of company power equipment including
tractor(s), forklift(s), etc.
Clean and organize service shop and support areas as directed.
Support opening and closing the facility as directed. Mentor Service Technician 1 and 2
Other duties, as assigned
Qualifications
Required Education, Experience and Credentials
1. High School Diploma or equivalent (GED)
2. Proven ability of advanced welding and fabrication skill set (MIG and oxyacetylene)
3. 3 - 5 years applicable work experience
4. Valid Drivers License
Preferred Education and Experience
1. Associates Degree, Trade School Diploma
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job.
Tasks are regularly performed indoors and outdoors with exposure to adverse environmental
conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and
noise extremes, machinery, vibrations, electric
currents, chemicals, and traffic hazards.
Physical Demands
To perform the duties of this job, an individual must be able to:
Talk and hear, read, write understand and communicate by telephone and in person using the
English language.
Must be able to read written instructions, parts lists, technical manuals, and
diagrams.
The employee is occasionally required to use hands for typing or telephone dialing. Regular use
of hands for feeling, grasping, or manipulating objects, tools, or controls. Regular using hands
and arms in handling, installing, positioning, and moving materials, and manipulating things.
Specific vision abilities required for this job include close vision, distance vision,
peripheral vision, depth perception, and the ability to adjust focus.
The employee is regularly required to sit, stand, walk, climb, or balance, and stoop, kneel,
crouch or crawl, moveover uneven surfaces.
The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move
up to 80 pounds.
Occasional operation of computers, cash register, telephone, and
printer/copier/scanner/fax.
Regular operation of tractors, forklifts, and other power equipment.