About this role
Job SummaryThis role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.As a valued member of the Eftsure team you will be responsible for:• Review and importing of data files from csv/Excel into Eftsure's system using our internal support system• Manage batch email process using our internal support system• Responding to level 1 and 2 product support issues via support tickets in Zendesk• Investigating and replicating support issues that are raised and raising Jira tickets when necessary• Testing of the software in preparation of new releasesExperience & Qualifications:• IT degree or similar experience• A minimum of 1-2 years-experience in a similar customer-facing Support role.• Experience working in a dynamic, fast-paced and versatile role.Skills• Solid Excel skills• Understanding of HTML and CSS• General MS Office products• Excellent verbal and written communications skills• Personable and able to build strong relationships• Excellent attention to detail• Adaptable and versatile• Self-motivated and resilient with the ability to work autonomously and as part of a team• Excellent problem solving skills.If this sounds like you, we would love to hear from you!