About this role
Job Title:
Head e-commerce & Quick Commerce
Business Unit:
Consumer Healthcare
Job Grade
G8
Location:
Mumbai, India
At Sun Pharma, we commit to helping you “Create your own sunshine” — by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.
Are You Ready to Create Your Own Sunshine?
As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”
Profile Summary:
The Head - E-commerce & Quick Commerce will be responsible for driving the overall digital commerce strategy, revenue growth, profitability, and market share across E-commerce and Quick Commerce channels. The role will lead end-to-end channel management, including business planning, P&L ownership, customer management, category growth, digital marketing alignment, and team leadership for the company's Consumer Healthcare (CHC), Prohance, and Derma portfolios.
Key responsibilities:
Business & P&L Management
- Own and manage the E-commerce and Quick Commerce P&L, ensuring achievement of revenue, profitability, and growth targets.
- Drive sustainable business growth while optimizing margins and improving channel productivity.
- Develop annual operating plans, budgets, forecasts, and growth strategies for digital channels.
- Monitor business performance through regular review of key commercial metrics and implement corrective actions where required.
E-commerce & Quick Commerce Channel Management
- Lead business relationships with key platforms including Amazon, Flipkart, Nykaa, Blinkit, Zepto, Instamart, BigBasket, and other emerging channels.
- Develop Joint Business Plans (JBPs) with platform partners to drive growth and visibility.
- Manage account negotiations, commercial agreements, assortment planning, pricing, promotions, and visibility investments.
- Ensure strong execution of platform-specific growth initiatives and category expansion opportunities.
Revenue Growth & Market Expansion
- Identify new growth opportunities across E-commerce and Quick Commerce channels.
- Drive marketplace, D2C, and omnichannel initiatives to improve customer acquisition and retention.
- Expand category presence and improve share of search, share of shelf, and conversion metrics.
- Work closely with marketing teams on campaign planning, digital activations, and product launches.
Data Analytics & Business Insights
- Leverage data analytics to drive business decisions and identify growth opportunities.
- Monitor key KPIs including revenue, margins, share, ROAS, fill rates, inventory health, and conversion metrics.
- Build dashboards and performance reviews to enable data-driven decision-making.
- Analyze market trends, customer behavior, and competitive benchmarks to refine channel strategy.
Supply Chain & Operations
- Collaborate with Supply Chain, Demand Planning, Finance, and Operations teams to ensure product availability and service levels.
- Optimize inventory management and reduce stock-out risks across channels.
- Drive operational excellence in execution, fulfillment, and customer experience.
Team Leadership
- Lead, coach, and develop a high-performing E-commerce and Quick Commerce team.
- Establish performance goals, review mechanisms, and capability-building initiatives.
- Foster a culture of accountability, innovation, and continuous improvement.
Key Competencies
- Strategic Thinking
- Business & Financial Acumen
- P&L Management
- Revenue Growth Management
- E-commerce & Marketplace Expertise
- Commercial Negotiation
- Data Analytics & Insights
- Customer Relationship Management
- Leadership & Team Management
- Stakeholder Management
- Execution Excellence
Success Measures
- Revenue Growth
- Gross Margin Improvement
- E-commerce Market Share
- Platform-wise Sales Targets
- Profitability Achievement
- Customer Acquisition & Retention
- Inventory Efficiency
- Team Engagement & Performance
Travel Estimate
50%
Job Requirements
Educational Qualification
MBA / PGDM from a reputed institute.
Additional certifications in Digital Commerce, Analytics, or Marketing would be an advantage
Experience
- 12-18 years of overall experience, with significant experience in E-commerce and Quick Commerce business management.
- Proven track record of managing E-commerce P&L and delivering profitable growth.
- Experience managing business revenues of approximately INR 70-80 Cr or higher.
- Strong exposure to FMCG, Consumer Healthcare, Nutrition, Personal Care, Beauty, or D2C businesses.
- Demonstrated experience handling major E-commerce and Quick Commerce platforms.
Your Success Matters to Us
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).