Senior Enrolment Manager (Internal Applications Only)

Role:  Senior Enrolment Manager (Internal Applications Only)

Location: Bangalore or Mumbai, India

Job type: Full time, 6-month FTC

This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our commitment to people development is recognised globally: QS is a Gold-accredited Investors in People organisation, placing us among the top 28% of workplaces worldwide. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day.

As a Senior Enrolment Manager this is what you’ll be doing:

The successful candidate will be accountable for contributing to enrolment outcomes within their assigned region by converting qualified student opportunities into successful enrolments through effective pipeline management, high-quality student engagement and timely progression across the recruitment journey.

The role supports prospective students throughout the application process, from initial enquiry and counselling through application, offer acceptance, deposit payment, visa support and arrival. The postholder is responsible for ensuring students receive accurate, responsive and professional guidance while progressing opportunities in line with agreed service standards, CRM processes and compliance requirements.

This role forms part of QS Apply's ongoing evolution towards a more commercially focused, performance-driven and outcome-oriented operating model. While student counselling and day-to-day applicant support remain core responsibilities, equal emphasis is placed on conversion performance, pipeline progression, student experience quality, data quality, operational excellence and contribution to enrolment targets. The successful candidate will demonstrate accountability for achieving measurable recruitment outcomes while maintaining the highest standards of student service and partner representation.

Role responsibilities

This role is responsible for managing prospective students through the enrolment journey, supporting progression from enquiry through to successful enrolment and arrival.

Enrolment Pipeline Management and Delivery

- Manage students throughout the enrolment journey, from enquiry to final enrolment.

- Support regional enrolment targets through effective guidance, follow-ups and pipeline management.

- Track student progress and identify conversion risks, delays and barriers.

- Use CRM and performance data to prioritise activities and improve conversions.

- Escalate application, deposit, visa and enrolment issues with corrective actions.

Student Engagement and Conversion

- Engage prospective students promptly and professionally throughout their decision-making journey.

- Ensure timely follow-ups in line with agreed service standards.

- Assess student goals, academic profiles, destination preferences, budgets and application readiness.

- Deliver in-person and virtual presentations, webinars and information sessions.

- Support recruitment events and convert leads into applications and enrolments.

- Promote QS Apply's counselling, admissions and student support services.

- Collaborate with teams to identify market opportunities and improve conversion performance.

Student Support and Customer Experience

- Guide students through university selection, applications, documentation, offers, deposits, visas and pre-departure preparation.

- Maintain regular communication to strengthen engagement and minimise student drop-offs.

- Coordinate with admissions, operations, visa and university partners for a smooth student journey.

- Stay updated on study destinations, programmes, admission requirements, scholarships and visa regulations.

- Deliver an excellent student experience through professionalism, transparency and proactive communication.

- Encourage student referrals, testimonials and advocacy.

CRM Management, Data Quality and Reporting

- Maintain accurate, up-to-date student records in CRM systems.

- Record key interactions, pipeline progress, risks and follow-ups.

- Ensure CRM data supports reliable forecasting and performance reporting.

- Analyse data to identify conversion gaps and recommend improvements.

- Improve processes, reporting standards and operational practices.

Partner Institution Engagement

- Build strong relationships with university partners to support student outcomes and applications.

- Stay updated on admission requirements, institutional changes and key contacts.

- Collaborate with partners to resolve application queries and improve conversions.

- Share market insights, destination updates and best practices across teams.

Continuous Improvement and Professional Development

- Share knowledge and best practices across regional and global teams.

- Support initiatives that improve student outcomes, efficiency and enrolments.

- Participate in relevant training, compliance and professional development.

- Support QS Apply's evolving operating model through standardised processes, service standards and performance goals.

Key skills and experience

- Proven experience in student recruitment, international admissions, university placement or study abroad.

- Successful track record supporting students through applications and enrolment.

- Strong knowledge of admission requirements, application processes and visa pathways across key destinations.

- Experience in international education agencies, university recruitment or related sectors.

- Excellent customer service and relationship management skills, focused on student outcomes.

- Strong CRM management and data accuracy.

- Ability to analyse recruitment pipelines, identify risks and improve performance.

- Good understanding of international education markets and student recruitment trends.

- Experience building relationships with universities and external stakeholders.

- Adaptability to change, organisational transformation and process improvement.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

As standard you will have

- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation

- A focus on welfare which is led by our global wellness team, with mental health first aiders globally

- Access to a variety of diversity and inclusion initiatives and groups

- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event

- Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips

- Options to join our outstanding global Mentorship programme.

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages, and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.  Please keep an eye on your spam / junk email folder for correspondence from BambooHR