Business Automation Analyst

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

As an Automation Analyst, you will help shape a new enterprise IT automation program designed to reduce operational toil, improve reliability, and enable intelligent, scalable operations. You will translate operational insights and stakeholder needs into well-defined automation opportunities, user stories, and measurable outcomes. Working across SRE, platform, engineering, and operations teams, you will also help drive adoption through clear communications, demonstrations, training, documentation, and post-implementation validation.

WHAT THE ROLE OFFERS:

- Partner with IT, platform, SRE, and operations stakeholders to identify , assess, and prioritize automation opportunities aligned with program objectives .

- Analyze current-state processes, operational pain points, reliability risks, failure patterns, dashboards, and service metrics to shape outcome-focused automation use cases.

- Translate ambiguous business and technical requirements into clear user stories, acceptance criteria, and high-quality Jira work items with strong traceability.

- Collaborate with Automation Architects and delivery teams to confirm feasibility, readiness, and expected value before development begins.

- Define and track KPIs that measure automation performance, adoption, operational improvement, and business impact across the delivery lifecycle.

- Drive awareness and adoption through release notes, stakeholder communications, demo sessions, showcases , training workshops, user guides, and how-to materials.

- Curate a centralized automation and AI information hub and support post-implementation validation to confirm that expected outcomes are realized.

WHAT YOU NEED TO SUCCEED:

- 3+ years of experience as a Business Analyst, Technical Analyst, or in a similar role supporting IT, platform, engineering, or operations teams.

- Proven experience supporting technology-driven initiatives, preferably within automation, platform engineering, SRE, DevOps, service delivery, or operational environments.

- Strong requirements-refinement , process-analysis , and stakeholder-management skills, with the ability to convert complex or ambiguous inputs into actionable deliverables.

- Hands-on experience maintaining high-quality Jira work items, including user stories, acceptance criteria, completeness, consistency, and traceability.

- Ability to use operational intelligence dashboards, KPIs, service metrics, and reliability signals to identify opportunities, validate impact, and measure value realization.

- Excellent written and verbal communication skills, including experience creating user-facing documentation and communicating with diverse stakeholder groups.

- Ability to work independently across moderately complex initiatives in large-scale enterprise, on-premises, cloud, hybrid, or multicloud environments.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.