Manager Operations - Collateral Services

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of   Manager Operations - Collateral Services

Job Responsibilities:

- Manage the team’s performance relating to Collateral Management as per agreed metrics on timeliness & quality.
- Set a high standard of continuous staff motivation and leadership to ensure a good work environment.
- Lead engagement with IT departments / Systems service providers, ensuring issues raised appropriately, enhancements correctly proposed, and User Acceptance Testing appropriately carried out where applicable.
- Act as escalation point to ensure any issues are resolved in a timely manner.
- Maintain good working relationship with Clients, Prime/Clearing Brokers, and Market Counterparties.
- Ensure prompt resolution of all reconciliation items, providing clear, concise & relevant documentation to support outstanding items.
- Play a leading role in developing process improvements and cost save initiatives for the team.
- Actively look to automate or improve internal processes, ensure Client Change requirements are implemented and integrated into the team operations appropriately.

Job Requirements:

- Understanding of OTC Derivatives products
- Knowledge of clients and products across Markets and Securities Services
- Strong presentation skills, ability to communicate clearly, concisely, and effectively.
- Strong analytical skills, high attention to detail
- Strong client service attitude and communication skills for internal / external relations
- Strong planning and organizational skills, with a proven ability to priorities competing demands and communicate this effectively.
- Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels.
- Solution oriented approach with proven ability to work accurately under pressure, multi-task and handle ambiguity.
- Management position with exposure to remuneration, performance management, team building and staff development.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.