About this role
About the role:
Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the ownership & loyalty team is looking for a supervisor to overlook the growth of our customers renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us.
As an Ownership Loyalty Supervisor, you will be the trusted voice that oversees a team of talented individuals keeping our Tesla community engaged, inspired, and retained. This team isn’t just managing a sales pipeline; but builds lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner.
What will you do:
- Build and manage a team of brilliant sales advisors to help succeed with our renewal ambitions. Coach, develop, support and mentor team members to secure top quality deliveries and employee satisfaction.
- Plan & maximize : the output of each day by owning employee productivity which consists of, but not limited to: Direct and Indirect Sales, Full Sales Driving engagement, Inbound & Outbound Communications and Ownership Outreach.
- Shape a culture : of fun, inclusive, high performing individuals that rewards hard work and innovation
- Collaboration : Contribute with other departments in efforts to clear roadblocks and build strong stakeholder relationships
- Constructive feedback : As a key stakeholder interacting with our customers, you will help your team think of and pass on valuable inputs & feedback to improve products, processes, and the entire customer renewal experience.
- Achieve targets : Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated.
- Communicate and implement : all relevant changes that impact the team regarding policy and process
- Master industry trends and best practices : including utilization of new technology, web resources and competition landscape to delivery world-class experience.
What you will bring:
- At least 3 years of sales experience in a fast-paced environment
- Positive and energetic, excellent listening and communication skills
- Showcases an ability to take initiative and be proactive
- Capable of working autonomously as well as in a team
- Resilience and adaptability to an ever-changing work environment
- Proficient with standard productivity tools (Outlook, MS Office, Chrome, Teams).
- Flexibility to travel on a limited basis.