Manager, Project Management

Job Track Description:

- Requires broad technical expertise and company/industry knowledge.

- Accountable for program management functions.

- Assists others in achieving goals.

- Manages performance appraisals and pay reviews.

- Manages training for 3 or more employees.

- Manages hiring and termination actions.

General Profile

- Accountable for team performance and results.

- Manages professional employees and/or supervisors.

- Adapts plans and priorities based on resource and operational challenges.

- Acts based on policies, procedures.

- Receives guidance from managers.

- Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

- Understands and applies concepts in the field of expertise.

- Has growing knowledge of other disciplines.

Business Expertise

- Translates strategy and priorities into work product.

Impact

- Positively impacts level of service.

- Influences the team’s ability to meet quality, volume, and timeline targets.

- Guides based on policies, resource requirements, budgets, and business plans.

Leadership

- Builds team engagement to meet service and operational challenges.

- Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

- Resolves technical, operational and organizational problems.

- Supports problem solving across an organizational matrix.

Interpersonal Skills

- Guides and influences internal and external customers, or agencies.

Responsibility Statements

- Guides the delivery of moderate to complex projects, programs, and/or portfolios.

- Manages programs or projects involving department or cross-functional teams.

- Plans and directs schedules, and project budgets.

- Organizes project activities that may require interdepartmental meetings and communication.

- Ensures completion of programs/projects on schedule and within budget constraints.

- Directs the activities of project support staff and sub-contractors.

- Ensures resources are allocated and maintained to facilitate the successful completion of the project.

- Assigns and monitors work of subject matter experts, providing support and interpretation of instructions.

- Coordinates project priorities that require critical thinking and complex problem solving.

- Communicates project scope, goals and responsibilities to the project team.

- Establishes clear stakeholder expectations and requirements.

- Develops and maintains reporting procedures.

- Monitors performance in project control activities.

- Prepares and distributes reports related to project activities, general project management, and financial issues.

- Performs other duties as assigned.

- Complies with all policies, procedures, and standards.