Key Account Manager Laboratory Diagnostics - Sicily and Calabria, Italy (m/f/d)

Job Requirements

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Key Account Manager – Laboratory Diagnostics . You will drive sustainable growth by developing strategic partnerships and delivering value-based solutions across an established portfolio of public healthcare organizations, private laboratories and clinics, and, where applicable, distributors in Sicily and Calabria.

You will be accountable for protecting and growing revenue, strengthening customer loyalty, and identifying new business opportunities within your assigned accounts. You will report to the relevant Territory Manager and work closely with Application and Technical Support, Marketing, and other central functions.

You role:

- You will manage, retain, and grow relationships with key public and private healthcare customers and, where applicable, distributors across your assigned territory.
- You will strengthen customer satisfaction and engagement through scientific projects, educational activities, marketing initiatives, and proactive or corrective commercial actions.
- You will monitor contract compliance, ensuring alignment between contractual commitments and the actual performance of assigned active customers.
- You will identify cross-selling and up-selling opportunities, including the introduction of new tests, components, and services, while achieving assigned sales, margin, and market-share targets.
- You will lead public tenders and private negotiations in collaboration with support functions, defining competitive technical and commercial strategies.
- You will develop and update strategic account plans, maintain accurate CRM forecasts and opportunity data, and coordinate cross-functional execution to increase market coverage and customer satisfaction, including NPS performance.

Work Experience

- You hold a degree in Biotechnology, Biology, Chemistry, Pharmaceutical Chemistry and Technology, or a related scientific discipline. A degree in Economics or Management Engineering may also be considered when supported by strong technical experience in the sector.
- You bring 3–5 years of experience as a Key Account Manager or Account Manager in in vitro diagnostics, complex medical devices, or Life Sciences.
- You have strong knowledge of the laboratory diagnostics market, including clinical chemistry, immunoassay, hemostasis, hematology, and related fields, as well as public procurement processes in Italy.
- You demonstrate excellent negotiation and communication skills, a strategic and results-oriented mindset, strong problem-solving capabilities, and the ability to build trusted relationships with senior stakeholders in complex organizations.
- You are confident using CRM systems, business KPIs such as revenue, market share, win rate, and P&L, and the Microsoft Office suite.
- You are fluent in Italian and have a good command of English, and you are available to travel frequently across the assigned territory of Sicily and Calabria.

Benefits

In accordance with our commitment to pay transparency and equal opportunity, we provide a clear breakdown of the financial package for this role:

- Employment framework: The position is regulated by the Chemical-Pharmaceutical National Collective Labor Agreement (CCNL Chimico-Farmaceutico), employee classification.
- Annual salary range: €46.000 to €61.000 gross per year. The final offer will be tailored based on individual skills, experience, and location.
- Performance bonus: This role is eligible for a variable incentive plan linked to specific achievements.
- Total rewards: The package includes flexible working arrangements, health insurance, a company car, a pension scheme, and continuous learning opportunities for technical and soft-skills development.