About this role
## Company:
Marsh
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Description:
We are seeking a talented individual to join our Claims Operations team, part of our risk business at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.
This is a leadership role where you will lead, coach, mentor, and develop a team of claims professionals across a portfolio of general insurance claims for our large and multinational clients in Singapore . You will be responsible for setting targets, managing workloads, overseeing Singapore-regional and Singapore-global claims transactions, ensuring compliance, and driving process improvements. The role involves managing all regional and global escalated claims in Singapore as the Producing Office, building stakeholder relationships, and maintaining operational excellence across the department.
We will count on you to:
- Lead, coach, mentor, and develop claims professionals, promoting accountability, technical quality, service excellence, and team stability.
- Set individual and team targets based on capability, claims inflow, portfolio complexity, utilization, and departmental needs; monitor productivity, quality, service standards, and KPIs.
- Oversee operational matters of the offshore COE team supporting claims administration, management, data integrity and reporting.
- Act as the primary escalation points for all regional and global claims. Ensuring timely resolution of issues impacting claims services, outcomes, and stakeholder confidence.
- Allocate and prioritize workloads to meet deadlines, client commitments, and operational deliverables, while managing capacity and performance issues.
- Oversee and manage Singapore, regional and global low- to moderately complex claims and client transactions, ensuring accurate documentation, effective progress tracking, and correct application of policy terms and coverage.
- Review and manage escalated or sensitive claims, provide resolutions, refer matters to claims specialists/experts when appropriate, and assist with disputed, delayed, or non-paying insurer claims regionally and globally.
- Ensure compliance with internal controls, claims procedures, regulatory obligations, professional standards, and internal and external reporting requirements.
- Identify emerging claims, operational, conduct, service, and regulatory risks; maintain the departmental risk register and escalate material issues to senior management.
What you need to have:
- Proven regional or global experience managing a claims operations team or similar insurance function, with strong leadership, coaching, delegation, and mentoring skills.
- Strong knowledge of claims policies, coverage, procedures, governance, and regulatory requirements across multiple general insurance lines.
- Demonstrated track record of achieving individual and team KPIs and delivering positive claims results for policyholders and clients.
- Strong workload prioritization, decision-making, communication, negotiation, and stakeholder-management skills.
What makes you stand out?
- Broad experience across general insurance claims in the regional and global, including property damage, business interruption, liability, product recall, construction, medical malpractice, and motor insurance.
- Experience handling escalated claims, negotiating with insurers, identifying risks, and driving process improvements.
- Experience supporting regional/global real estate and manufacturing clients or portfolios with headquarters in Singapore.
Why join our team?
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
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Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
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Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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