Director of Spa & Wellness

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

To lead and oversee the Spa Department, ensuring the delivery of exceptional wellness experiences while maintaining the highest standards of luxury, service excellence, operational efficiency, profitability, and employee engagement in alignment with Four Seasons standards.

Job Responsibilities

General

- Builds, motivates, and inspires a highly skilled Spa team by leading through example and fostering a culture of excellence, continuous learning, and employee engagement.
- Actively develops employees through coaching, mentoring, performance management, succession planning, and training while promoting Four Seasons values and culture.
- Organizes and manages the Spa Department in accordance with Four Seasons philosophy, policies, and service standards, maximizing efficiency, productivity, and guest satisfaction.
- Collaborates effectively with all hotel departments to ensure seamless guest experiences and operational excellence.
- Demonstrates genuine care, professionalism, and warmth when interacting with guests, employees, members, and internal customers, consistently embodying the Golden Rule.
- Ensures compliance with Four Seasons standards through regular operational reviews, quality audits, and implementation of corrective action plans.
- Develops and manages annual business plans, budgets, forecasts, and financial objectives while maximizing revenue and controlling expenses.
- Maintains accurate departmental administration, including payroll, scheduling, leave planning, records management, and reporting.
- Ensures all employees adhere to company policies, code of conduct, grooming standards, health and safety requirements, and service expectations.
- Conducts daily line-ups, departmental briefings, leadership meetings, and monthly department meetings with documented minutes and follow-up action plans.
- Provides regular, constructive, and fair performance feedback while conducting performance evaluations and talent reviews.
- Maintains a hands-on leadership presence within the Spa, supporting operations during peak periods and demonstrating operational excellence.
- Ensures all spa facilities, equipment, and resources are maintained to the highest standards of cleanliness, functionality, and presentation.
- Promotes a safe, healthy, and environmentally responsible workplace for both guests and employees.
- Performs any additional duties and special projects as assigned by Hotel Management.

Departmental

- Directs all Spa operations to ensure the highest standards of guest service, wellness experiences, and operational efficiency.
- Drives integration of Spa services with Hotel operations, Wellness programming, Fitness, Retail, Food & Beverage, and other resort experiences.
- Develops and implements strategic initiatives to position the Spa as a leading luxury wellness destination.
- Stays informed of global wellness trends and introduces innovative treatments, therapies, rituals, products, and experiences to continuously enhance the Spa offering.
- Maintains a strong presence within the Spa, engaging with guests to ensure personalized service and exceptional satisfaction.
- Oversees retail operations and develops strategies to increase retail sales and treatment revenues.
- Achieves revenue, profit, and productivity targets through effective business planning and operational management.
- Monitors key performance indicators including occupancy, treatment utilization, retail conversion, average spend, guest satisfaction, and labor productivity.
- Ensures optimal inventory management, purchasing practices, stock control, and cost-effective utilization of all departmental resources.
- Oversees facility maintenance and coordinates with Engineering, Housekeeping, Laundry, and Landscaping departments to maintain exceptional presentation standards.
- Reviews guest feedback, online reviews, and satisfaction surveys and implements initiatives to continuously improve the guest experience.
- Manages memberships, wellness programs, partnerships, and promotional initiatives to drive business growth and customer loyalty.
- Develops and implements sales, marketing, and promotional strategies in collaboration with the Sales & Marketing team.
- Produces regular operational, financial, and performance reports, including analysis of business trends and action plans.
- Ensures all Spa systems, technology platforms, and operational software are utilized effectively and efficiently.
- Maintains compliance with Four Seasons standards, local regulations, licensing requirements, and wellness industry best practices.
- Leads all pre-opening, renovation, enhancement, and wellness development projects related to the Spa operation as required.
- Represents the Spa during VIP visits, media events, wellness activations, and industry networking opportunities.
- Performs any additional duties or projects assigned by Hotel Management.

Special Requirements

- Bachelor's Degree in Hospitality Management, Spa Management, Business Administration, Wellness Management, or a related field.
- Minimum 5 to 8 years of progressive Spa leadership experience, including at least 3 years in a Director of Spa or senior management role within a luxury hotel, resort, or wellness destination.
- Excellent command of written and spoken English; additional language skills are an advantage.
- Internationally recognized Spa, Wellness, Aesthetic, or Therapy certification preferred (CIDESCO, CIBTAC, ITEC, VTCT, or equivalent).
- Strong knowledge of luxury Spa operations, wellness trends, treatment protocols, retail management, and guest experience enhancement.
- Demonstrated financial acumen, including budgeting, forecasting, P&L management, yield management, and business analytics.
- Proven ability to develop, lead, motivate, and retain high-performing teams.
- Strong sales and marketing capabilities with a track record of achieving revenue and profitability targets.
- Exceptional guest relations, communication, presentation, and interpersonal skills.
- Highly organized, innovative, results-oriented, and capable of managing multiple priorities in a fast-paced luxury environment.
- Proficient in Microsoft Office and Spa management systems such as Spa Soft, Book4Time, Oracle OPERA, or equivalent platforms.
- Passionate about wellness, luxury hospitality, and delivering world-class guest experiences.

Compliance Policies

- Grooming Policy
- Confidentiality Agreement
- Policy Against Harassment
- Electronic Systems Policy
- Code of Business Conduct and Ethics
- Employee Handbook Acknowledgement Form
- Health & Safety Policy
- Data Privacy and Information Security Policy
- Four Seasons Service Culture and Standards Policy
- Environmental Sustainability Policy
- Emergency Response and Crisis Management Procedures